Housing Ombudsman Decisions

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.

The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.

The resident’s complaint is about the landlord’s handling of reports of noise nuisance.

The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.

The complaint is about the landlord’s handling of the resident's reports of dampness at the property.

The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.

The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record …

The resident’s complaint is about the landlord’s handling of a boiler repair.

The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.

The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.

This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.

The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and windows.

The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the repair to the drainage system.

The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of bathroom and kitchen repairs.

The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.

The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.