Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Citizen Housing Group Limited (202344210)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
City of Westminster Council (202310682)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a leak to the property and pest control.
City of Westminster Council (202442543)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.
Clarion Housing Association Limited (202226928)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202311492)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.
Clarion Housing Association Limited (202420892)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
Clarion Housing Association Limited (202423108)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.
Clarion Housing Association Limited (202423789)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202342489)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s request for the installation of a wet room.
Incommunities Limited (202341257)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial.
London Borough of Ealing (202427554)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.
London Borough of Enfield (202338681)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202315092)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint.
London Borough of Hackney (202419509)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.
London Borough of Hackney (202449252)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.
London Borough of Islington (202336924)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety.
London Borough of Islington (202346285)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.
London Borough of Islington (202402782)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits.
London Borough of Tower Hamlets (202419479)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.
Norwich City Council (202433623)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
One Housing Group Limited (202444755)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
One Vision Housing Limited (202334455)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
Origin Housing Limited (202347796)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.
Paragon Asra Housing Limited (202420260)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a communal light. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202326978)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which has led to antisocial behaviour (ASB) and trespassing. We have also considered the landlord’s complaint handling.
Peabody Trust (202446363)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
Peabody Trust (202446561)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint.
Rochdale Boroughwide Housing Limited (202451158)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.
Rooftop Housing Association Limited (202430813)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of damaged flooring.
Rooftop Housing Association Limited (202441313)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Saxon Weald (202341548)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Selwood Housing Society Limited (202449545)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident’s reports of damp and mould.
Southwark Council (202443027)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
Southway Housing Trust (Manchester) Limited (202429505)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.
Sovereign Network Group (202225562)
Reasonable Redress
Complaint: Managing Relations
The resident’s complaint is about the landlord's response to his reports about its contractors' conduct.
Sovereign Network Group (202327877)
Maladministration
Complaint: Managing Relations
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
Town and Country Housing (202346049)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
West Kent Housing Association (202419826)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s queries about the service charge.
West Northamptonshire Council (202440607)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.
Yorkshire Housing Limited (202337390)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.
A2Dominion Housing Group Limited (202327024)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
A2Dominion Housing Group Limited (202446368)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to …
Accent Housing Limited (202340206)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.
Accent Housing Limited (202344983)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling
Aster Group Limited (202332051)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202431353)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.
Bristol City Council (202421459)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Bristol City Council (202440707)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her property. We have also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202419776)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with …
Charnwood Borough Council (202325335)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the amount of compensation the landlord offered the resident.