Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
London & Quadrant Housing Trust (202410312)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. …
Metropolitan Thames Valley Housing (MTV) (202427991)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler repairs. toilet repairs. bathroom repairs. kitchen repairs and renewal. window renewal. attendance of repair appointments. communication. Concerns about staff and …
Norwich City Council (202440031)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions.
Notting Hill Genesis (202448512)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of a leaking roof.
Peabody Trust (202225069)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.
Rotherham Metropolitan Borough Council (202328136)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.
Royal Borough Of Greenwich (202422734)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.
Southwark Council (202415988)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.
St Albans City and District Council (202418681)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.
Stevenage Borough Council (202416582)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.
Stonewater Limited (202445844)
Reasonable Redress
Complaint: Financial
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of …
Clarion Housing Association Limited (202311901)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the landlord’s complaints handling.
Clarion Housing Association Limited (202347323)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.
Clarion Housing Association Limited (202415814)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Clarion Housing Association Limited (202419523)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
Clarion Housing Association Limited (202444359)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park with regards to the landlord’s refusal to issue him a parking permit. transfer requests. associated …
Curo Places Limited (202420836)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.
Home Group Limited (202346602)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Enfield (202332101)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of energy efficiency works at the resident’s property.
London Borough of Hackney (202415271)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.
London Borough of Tower Hamlets (202427886)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint
London & Quadrant Housing Trust (202220464)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint.
MHS Homes Ltd (202342827)
Maladministration
Complaint: Voluntary
The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls.
Newlon Housing Trust (202401341)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (202328376)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.
Orbit Group Limited (202409476)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.
Origin Housing Limited (202332476)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint
Peabody Trust (202419837)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202447372)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder.
Southern Housing (202336383)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202422247)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.
Derby City Council (202424232)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
GreenSquareAccord Limited (202337417)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.
Hyde Housing Association Limited (202343866)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
London & Quadrant Housing Trust (202445476)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
Notting Hill Genesis (202419691)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.
Royal Borough Of Greenwich (202431006)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202348534)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.
Sovereign Network Group (202347376)
Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.
Sovereign Network Homes (202446672)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Stonewater Limited (202441735)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint
Yorkshire Housing Limited (202422353)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of: repairs. temporary accommodation.
Kingston upon Hull City Council (202417270)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his mental health.
Kirklees Metropolitan Borough Council (202339693)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the outhouse roof. Associated complaint.
Lewes District Council (202439550)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202325010)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within the communal block. Reports of antisocial behaviour (ASB). Concerns with grounds maintenance. We have also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202418615)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the: Internal doors. Flooring. Kitchen.
London & Quadrant Housing Trust (202450720)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202423297)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. Reports of repairs.
Paragon Asra Housing Limited (202322523)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s service charge queries.