Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns.

The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack pipe. neighbours throwing rubbish into her garden. The Ombudsman has also investigated …

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to personal belongings caused by mould. Repairs to the damaged bath. The associated complaint.

The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould caused by an internal leak and the associated repairs. Complaint and the level of redress offered.

The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at her property. Reports of unsuitable temporary accommodation and an associated rent refund. Associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.

The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to his concerns about discrimination and his information being shared. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s defect reports.

The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered the landlord’s: complaint handling record keeping.

The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.

The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in her home.

The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.

The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs.

The complaint is about the landlord’s handling of the resident’s reports of:

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the security of the communal entry door. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.