Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Incommunities Limited (202444944)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of pests in the property.
London Borough of Enfield (202416326)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.
London Borough of Enfield (202438842)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London Borough of Newham (202415069)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s report of: A roof leak and the handling of remedial repairs. Damage to personal property. The Ombudsman has also decided to investigate the landlord’s complaint handling.
London Borough of Wandsworth (202337259)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint.
London & Quadrant Housing Trust (202325759)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202327844)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Octavia Housing (202316527)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint.
One Housing Group Limited (202347825)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to a request for additional refuse bins. Handling of guttering repairs and property humidity levels. We have also considered the landlord’s complaint handling.
Peabody Trust (202323130)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint.
Royal Borough Of Greenwich (202425589)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The handling of the resident’s rehousing application. The landlord’s handling of damp and mould. The landlord’s response to the resident’s concerns about staff conduct. We have also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202318542)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty communal lights Emergency lift repairs The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202419490)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints.
Sanctuary Housing Association (202420940)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.
Southern Housing (202413945)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of way. Reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202347800)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202405704)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
The Guinness Partnership Limited (202407989)
Partial Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.
The Riverside Group Limited (202347969)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
Watford Community Housing Trust (202428513)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about fire safety. The landlord’s response to the resident’s concerns about disruption caused by major works and her request to …
A2Dominion Housing Group Limited (202447121)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.
Abri Group Limited (202420324)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Amplius Living (202417094)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of the associated complaint.
Housing 21 (202347346)
Reasonable Redress
Complaint: Estate Management
The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. Damage to a carpet following a leak.
Leicester City Council (202340066)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about the risks posed by trees in their back garden.
Leicester City Council (202443155)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Ealing (202334976)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London Borough of Ealing (202447207)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports that she did not view the property before sign up and subsequently found the kitchen too small for appliances. Request of a second entrance door key. Associated complaint.
London Borough of Lambeth (202402913)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree trunk in his garden.
London Borough of Wandsworth (202442912)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in the property. The resident’s request for compensation for damaged belongings. The Ombudsman has also investigated the …
London & Quadrant Housing Trust (202207166)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman has also commented on the landlord’s record keeping.
London & Quadrant Housing Trust (202400842)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs and antisocial behaviour (ASB) in the communal areas of the property. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202413317)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of the associated complaint.
North West Leicestershire District Council (202419956)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.
Notting Hill Genesis (202321669)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing roof tiles. We have also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202422116)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling of the associated complaint.
One Housing Group Limited (202444402)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also considered the landlord’s complaint handling.
Platform Housing Group Limited (202429868)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
Sanctuary Housing Association (202422397)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to a defective toilet.
South Derbyshire District Council (202347884)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.
Southern Housing (202401999)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.
The Guinness Partnership Limited (202337438)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of the resident’s reports of pests.
Wolverhampton City Council (202344654)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint
Epping Forest District Council (202444665)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about asbestos.
London Borough of Lambeth (202334778)
Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of the associated complaint.
London Borough of Tower Hamlets (202345104)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated complaint.
London Borough of Waltham Forest (202440600)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports of items left in communal areas. Complaint handling.
London & Quadrant Housing Trust (202341288)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s reports of issues with the boiler and carbon monoxide detector. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202342298)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs to the boiler. complaint.
London & Quadrant Housing Trust (202343946)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and a subsequent pest infestation. Request to move due to overcrowding. We have also investigated the landlord’s complaint handling.