Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Metropolitan Thames Valley Housing (MTV) (202217943)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of heating and hot water outages. The landlord’s complaint handling.
Onward Homes Limited (202408471)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of repairs. complaint handling.
Plus Dane Housing Limited (202325300)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.
Trident Housing Association Limited (202202385)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation for items damaged by the flood. The complaint
Amplius Living (202418221)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s reports about communal grounds maintenance. The associated complaint handling.
Irwell Valley Housing Association Limited (202414917)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of a leak from the lever tap in her kitchen and request for compensation for damaged belongings. The resident’s reports of …
LiveWest Homes Limited (202325385)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. We have also assessed the landlord’s complaint handling.
London Borough of Hounslow (202433962)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202201125)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of: A leak and the subsequent moves to temporary accommodation. The resident’s complaint. The Ombudsman will also investigate the landlord’s record keeping.
Progress Housing Association Limited (202442599)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application.
Sanctuary Housing Association (202324133)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint.
Thrive Homes Limited (202127733)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.
Birmingham City Council (202433722)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.
East Devon District Council (202324234)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Ealing (202430100)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
London & Quadrant Housing Trust (202405185)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
Peabody Trust (202335448)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.
Southern Housing (202311735)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202418882)
Maladministration
Complaint: Information and data management
The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Tower Hamlets (202447645)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202228849)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated complaint.
Southern Housing (202304987)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.
Southwark Council (202326930)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the resulting damage to his kitchen ceiling and sink. associated complaint.
Abri Group Limited (202331960)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Croydon Churches Housing Association Limited (202414028)
Partial Maladministration
Complaint: Managing Relations
T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202443612)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation.
MHS Homes Ltd (202318039)
Maladministration
Complaint: Voluntary
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).
Nottingham Community Housing Association Limited (202116575)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of Antisocial Behaviour (ASB) The associated complaint.
Together Housing Association Limited (202211696)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint.
Torus62 Limited (202201049)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
A2Dominion Housing Group Limited (202431630)
Partial Maladministration
Complaint: Financial
The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing for the dehumidifier. We have also considered the landlord’s handling of the resident’s complaint.
Amplius Living (202428167)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to …
Anchor Hanover Group (202405674)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.
Aspire Housing Limited (202324303)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
Birmingham City Council (202427327)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
Bolton at Home Limited (202433682)
Severe Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
Bolton at Home Limited (202441409)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
City of Lincoln Council (202416961)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water.
Clarion Housing Association Limited (202313861)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.
East Devon District Council (202438735)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the …
East Midlands Housing Group Limited (202419092)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
Flagship Housing Group Limited (202440443)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
Gateshead Metropolitan Borough Council (202406847)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.
Haringey London Borough Council (202329921)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.
Haringey London Borough Council (202420057)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.
Homes Plus Limited (202340264)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.
Kirklees Metropolitan Borough Council (202346122)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.
London Borough of Barnet (202442712)
Severe Maladministration
Complaint: Responsive repairs/activity
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
London Borough of Camden Council (202339530)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Croydon (202332332)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.