Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 3,519 of 16,227 decisions matching "association"

Clarion Housing Association Limited (202323759) Reasonable Redress
Complaint: Estate Management
Decision Case ID 202323759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 November 2025 Background The resident told the landlord that she was dissatisfied that […]
Case 202323759 · 26 Nov 2025
GreenSquareAccord Limited (202419137) No Maladministration
Complaint: Managing Relations
Decision Case ID 202419137 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background In September 2024 the landlord raised repairs to the property following a damp […]
Case 202419137 · 26 Nov 2025
GreenSquareAccord Limited (202453385) Maladministration
Complaint: Managing Relations
Decision Case ID 202453385 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Other Date 26 November 2025 Background The resident lives in a 3-bedroom semi-detached house. In October 2024, the landlord […]
Case 202453385 · 26 Nov 2025
Home Group Limited (202503967) Maladministration
Complaint: Managing Relations
Decision Case ID 202503967 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a house. A partition wall separates his bathroom […]
Case 202503967 · 26 Nov 2025
Hyde Housing Association Limited (202504817) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has lived in the property, a 2-bedroom flat, since […]
Case 202504817 · 26 Nov 2025
Islington and Shoreditch Housing Association Limited (202503727) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2-bedroom flat with […]
Case 202503727 · 26 Nov 2025
London & Quadrant Housing Trust (202331981) Maladministration
Complaint: Managing Relations
Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property, a 1-bedroom flat, […]
Case 202331981 · 26 Nov 2025
London & Quadrant Housing Trust (202333912) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident’s property is within a converted house. She […]
Case 202333912 · 26 Nov 2025
London & Quadrant Housing Trust (202345851) Maladministration
Complaint: Estate Management
Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident raised complaints with the landlord about the […]
Case 202345851 · 26 Nov 2025
London & Quadrant Housing Trust (202428005) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202428005 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives with her adult son in a 3-bedroom […]
Case 202428005 · 26 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202421884) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421884 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident complained to the landlord about a roof […]
Case 202421884 · 26 Nov 2025
Notting Hill Genesis (202330411) Maladministration
Complaint: Managing Relations
Decision Case ID 202330411 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives on the ground floor of a block of flats. […]
Case 202330411 · 26 Nov 2025
One Housing Group Limited (202426945) Partial Maladministration
Complaint: Financial
Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident lives in a 2 bed maisonette. On 9 March […]
Case 202426945 · 26 Nov 2025
Orbit Housing Association Limited (202341077) Mediation
Complaint: Moving/Buying/Selling Home
Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident was temporarily moved from her property around February 2023 […]
Case 202341077 · 26 Nov 2025
Peabody Trust (202325539) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 November 2025 Background The resident lives in a flat with her adult son and daughter. […]
Case 202325539 · 26 Nov 2025
Peabody Trust (202409860) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202409860 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The property is a flat in a 4-storey, purpose-built block. The landlord has confirmed […]
Case 202409860 · 26 Nov 2025
Peabody Trust (202446687) Maladministration
Complaint: Managing Relations
Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2 bedroom flat with her children. She reported […]
Case 202446687 · 26 Nov 2025
Peabody Trust (202506546) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a bedsit flat within a block of flats. […]
Case 202506546 · 26 Nov 2025
Platform Housing Group Limited (202503843) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 4-bedroom house with her son. The […]
Case 202503843 · 26 Nov 2025
Sanctuary Housing Association (202342877) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202342877 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 26 November 2025 Background The resident’s property is a first floor flat in a block that […]
Case 202342877 · 26 Nov 2025
Southern Housing (202347299) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202347299 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a flat in a communal building with her […]
Case 202347299 · 26 Nov 2025
Southern Housing (202438858) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202438858 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom bungalow. She succeeded the tenancy in 2013. […]
Case 202438858 · 26 Nov 2025
Sovereign Network Group (202508050) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202508050 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has vulnerabilities including learning difficulties, mental health, and asthma, which […]
Case 202508050 · 26 Nov 2025
The Guinness Partnership Limited (202433548) Partial Maladministration
Complaint: Financial
Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident holds an assured tenancy. He moved to the 1-bedroom […]
Case 202433548 · 26 Nov 2025
Torus62 Limited (202320063) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202320063 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The property is a mid-terraced house and the resident has lived there since […]
Case 202320063 · 26 Nov 2025
Trent & Dove Housing Limited (202347345) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202347345 Decision type Investigation Landlord Trent & Dove Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident is vulnerable due to a blood pressure […]
Case 202347345 · 26 Nov 2025
Amplius Living (202321097) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202321097 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2- bedroom house. The resident told the landlord in […]
Case 202321097 · 25 Nov 2025
Amplius Living (202422555) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422555 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into a new build 2 bedroom bungalow in December […]
Case 202422555 · 25 Nov 2025
B3 Living Limited (202423441) Maladministration
Complaint: Managing Relations
Decision Case ID 202423441 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident is an assured tenant of the landlord. Her tenancy started […]
Case 202423441 · 25 Nov 2025
Clarion Housing Association Limited (202450956) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202450956 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in the property and has medical conditions, which […]
Case 202450956 · 25 Nov 2025
GreenSquareAccord Limited (202506388) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202506388 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a house with his wife and daughter. The […]
Case 202506388 · 25 Nov 2025
Home Group Limited (202414314) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202414314 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in a second-floor flat within a block of 6 […]
Case 202414314 · 25 Nov 2025
Hyde Housing Association Limited (202333799) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background On, or around, 7 July 2023 the resident complained to the […]
Case 202333799 · 25 Nov 2025
LiveWest Homes Limited (202507569) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507569 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has cancer and she reported to the landlord antisocial behaviour […]
Case 202507569 · 25 Nov 2025
London & Quadrant Housing Trust (202447613) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a one-bedroom property on the fifth […]
Case 202447613 · 25 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202433437) Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202433437 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 25 November 2025 Background As part of planned works, the landlord’s contractor replaced the […]
Case 202433437 · 25 Nov 2025
NSAH (Alliance Homes) Limited (202441461) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in the property with her son who […]
Case 202441461 · 25 Nov 2025
Peabody Trust (202332699) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202332699 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 Background The resident is a shared ownership leaseholder of a flat. The resident reported […]
Case 202332699 · 25 Nov 2025
Peabody Trust (202448157) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202448157 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident reported a reoccurrence of damp and mould, just prior to a […]
Case 202448157 · 25 Nov 2025
Platform Housing Group Limited (202450900) No Maladministration
Complaint: Managing Relations
Decision Case ID 202450900 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background In September 2024 the resident told the landlord they wanted to […]
Case 202450900 · 25 Nov 2025
Saffron Housing Trust Limited (202415144) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into her house via a mutual exchange. […]
Case 202415144 · 25 Nov 2025
Sanctuary Housing Association (202418488) Maladministration
Complaint: Managing Relations
Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 Background The complainant rented out the property, which is a second floor flat, […]
Case 202418488 · 25 Nov 2025
Sanctuary Housing Association (202428785) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident experienced a flood from pipes in his bathroom which caused […]
Case 202428785 · 25 Nov 2025
Sanctuary Housing Association (202504313) Maladministration
Complaint: Managing Relations
Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a 1-bedroom ground floor flat in a 4-storey […]
Case 202504313 · 25 Nov 2025
Southern Housing (202331162) Maladministration
Complaint: Managing Relations
Decision Case ID 202331162 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident reported in January 2023 that her kitchen window was cracked. […]
Case 202331162 · 25 Nov 2025
Sovereign Network Group (202452283) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 3-bedroomed house. The resident reported problems with antisocial […]
Case 202452283 · 25 Nov 2025
Stonewater Limited (202423293) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2-bedroom flat in a block. The resident has advised […]
Case 202423293 · 25 Nov 2025
The Riverside Group Limited (202340331) Severe Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 November 2025 Background The resident lives in a 2-bedroom house with her husband […]
Case 202340331 · 25 Nov 2025
Torus62 Limited (202341651) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has complained to the landlord about a sewage smell coming […]
Case 202341651 · 25 Nov 2025
Watford Community Housing Trust (202207230) Maladministration
Complaint: Financial
Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has been represented by her father in respect of […]
Case 202207230 · 25 Nov 2025