Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

Browse by Year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
Clear all
Search: "association" ×

Showing 3,519 of 16,227 decisions matching "association"

One Housing Group Limited (202411969) Maladministration
Complaint: Managing Relations
Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat on the fourth […]
Case 202411969 · 19 Nov 2025
Peabody Trust (202216787) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November 2025 Background The resident holds a secure tenancy with the landlord in a 1 bed […]
Case 202216787 · 19 Nov 2025
Peabody Trust (202427051) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202427051 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 Background The property is a 1-bed flat. The resident experienced a leak into the property […]
Case 202427051 · 19 Nov 2025
Peter Bedford Housing Association Limited (202316491) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident has been a tenant with the landlord […]
Case 202316491 · 19 Nov 2025
Plus Dane Housing Limited (202507370) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202507370 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The property is a flat within a block. The resident raised […]
Case 202507370 · 19 Nov 2025
Southern Housing (202438607) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202438607 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident raised a disrepair case and following a pre-action settlement the landlord […]
Case 202438607 · 19 Nov 2025
Windrush Alliance UK Community Interest Company (202331964) Maladministration
Complaint: Managing Relations
Decision Case ID 202331964 Decision type Investigation Landlord Windrush Alliance UK Community Interest Company Landlord type Housing Association Occupancy Licence Date 17 November 2025 Background The resident had a licence with the landlord, and she […]
Case 202331964 · 19 Nov 2025
Amplius Living (202414643) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom house with her children. The tenancy […]
Case 202414643 · 18 Nov 2025
Community Gateway Association Limited (202300470) No Maladministration
Complaint: Managing Relations
Decision Case ID 202300470 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 1-bedroom flat. He wanted to move […]
Case 202300470 · 18 Nov 2025
Cottsway Housing Association Limited (202347716) Maladministration
Complaint: Managing Relations
Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 November 2025 Background The applicant wanted to move into a 2-bedroom property advertised by the […]
Case 202347716 · 18 Nov 2025
GreenSquareAccord Limited (202347909) Maladministration
Complaint: Managing Relations
Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a first floor flat. She has physical and mental […]
Case 202347909 · 18 Nov 2025
Hyde Housing Association Limited (202404575) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]
Case 202404575 · 18 Nov 2025
Karibu Community Homes Limited (202326587) Maladministration
Complaint: Managing Relations
Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has lived in the property, a 3-bedroom house since, […]
Case 202326587 · 18 Nov 2025
London & Quadrant Housing Trust (202334887) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident complained to the landlord about damage caused […]
Case 202334887 · 18 Nov 2025
London & Quadrant Housing Trust (202427832) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427832 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 18 November 2025 Background The resident has been a tenant at the landlord’s property, […]
Case 202427832 · 18 Nov 2025
Notting Hill Genesis (202413872) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413872 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground-floor flat. She first started experiencing noise […]
Case 202413872 · 18 Nov 2025
Places for People Group Limited (202429127) Maladministration
Complaint: Managing Relations
Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom flat with her partner […]
Case 202429127 · 18 Nov 2025
Southern Housing (202417064) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417064 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives with her family in a flat. She complained about ongoing […]
Case 202417064 · 18 Nov 2025
Southern Housing (202505763) Maladministration
Complaint: Managing Relations
Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a maisonette. The landlord has recorded on 26 October […]
Case 202505763 · 18 Nov 2025
Sovereign Network Group (202509495) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509495 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has been a tenant of the landlord since July […]
Case 202509495 · 18 Nov 2025
Clarion Housing Association Limited (202311046) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is an assured tenant of the landlord which […]
Case 202311046 · 17 Nov 2025
Clarion Housing Association Limited (202336251) Maladministration
Complaint: Managing Relations
Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background Around November 2022, the resident said she reported several issues […]
Case 202336251 · 17 Nov 2025
GreenSquareAccord Limited (202404691) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202404691 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Case 202404691 · 17 Nov 2025
Midland Heart Limited (202420380) No Maladministration
Complaint: Managing Relations
Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property, a 2-bedroom house, with her young […]
Case 202420380 · 17 Nov 2025
Newlon Housing Trust (202309930) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is a tenant of the landlord since 14 October […]
Case 202309930 · 17 Nov 2025
Notting Hill Genesis (202411290) No Maladministration
Complaint: Information and data management
Decision Case ID 202411290 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident occupied her home, a one-bedroom property with her […]
Case 202411290 · 17 Nov 2025
Orbit Housing Association Limited (202329073) Maladministration
Complaint: Managing Relations
Decision Case ID 202329073 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 November 2025 Background The resident lives in a 1-bedroom flat, located within a […]
Case 202329073 · 17 Nov 2025
Peabody Trust (202451888) Maladministration
Complaint: Managing Relations
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Case 202451888 · 17 Nov 2025
Sovereign Network Group (202331886) Maladministration
Complaint: Managing Relations
Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has been a tenant at the property since 2005. […]
Case 202331886 · 17 Nov 2025
Sovereign Network Group (202444532) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has lived in a second floor flat since December 2023. […]
Case 202444532 · 17 Nov 2025
The Riverside Group Limited (202407301) Partial Maladministration
Complaint: Financial
Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has complained about the increased weekly service charges for […]
Case 202407301 · 17 Nov 2025
Accent Housing Limited (202446571) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The property is a new build, 3-bedroom semi-detached house that the […]
Case 202446571 · 14 Nov 2025
Amplius Living (202334695) Maladministration
Complaint: Managing Relations
Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident reported that water was coming in through his window into […]
Case 202334695 · 14 Nov 2025
Clarion Housing Association Limited (202315352) Partial Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a flat. The resident reported concerns […]
Case 202315352 · 14 Nov 2025
Connexus Homes Limited (202510185) Maladministration
Complaint: Managing Relations
Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in November […]
Case 202510185 · 14 Nov 2025
London & Quadrant Housing Trust (202215556) Partial Maladministration
Complaint: Financial
Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 20 November 2025 Background The resident was unhappy with the landlord’s actions following a […]
Case 202215556 · 14 Nov 2025
London & Quadrant Housing Trust (202223256) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14/11/2025 Background The resident lives in a 3-bedroom flat, comprising lower and ground […]
Case 202223256 · 14 Nov 2025
London & Quadrant Housing Trust (202408974) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a ground floor flat. The resident […]
Case 202408974 · 14 Nov 2025
Sovereign Network Group (202316658) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a 2-bedroom semi-detached house. The landlord is aware […]
Case 202316658 · 14 Nov 2025
Sovereign Network Group (202430266) No Maladministration
Complaint: Estate Management
Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 November 2025 Background The resident lives in a semi-detached house with a front and back […]
Case 202430266 · 14 Nov 2025
The Guinness Partnership Limited (202428916) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident has mental health vulnerabilities, which the landlord was […]
Case 202428916 · 14 Nov 2025
The Riverside Group Limited (202342986) No Maladministration
Complaint: Managing Relations
Decision Case ID 202342986 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 November 2025 Background The complaint is about the landlord’s response to the resident’s […]
Case 202342986 · 14 Nov 2025
The Riverside Group Limited (202407909) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives at the property with her 2 disabled […]
Case 202407909 · 14 Nov 2025
Clarion Housing Association Limited (202330826) Partial Maladministration
Complaint: Financial
Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background At the time of the complaint, the resident lived in […]
Case 202330826 · 13 Nov 2025
Clarion Housing Association Limited (202428853) Partial Maladministration
Complaint: Financial
Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property which is a 1-bedroom […]
Case 202428853 · 13 Nov 2025
Great Places Housing Group Limited (202335377) Mediation
Complaint: Financial
Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident complained the landlord had charged her for estate lighting. […]
Case 202335377 · 13 Nov 2025
Islington and Shoreditch Housing Association Limited (202430026) Partial Maladministration
Complaint: Information and data management
Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a secure tenant of the […]
Case 202430026 · 13 Nov 2025
Karbon Homes Limited (202401354) Maladministration
Complaint: Managing Relations
Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a joint tenant of the landlord since 2017. […]
Case 202401354 · 13 Nov 2025
London & Quadrant Housing Trust (202334372) No Maladministration
Complaint: Managing Relations
Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 November 2025 Background The resident owns a 30% share in the property […]
Case 202334372 · 13 Nov 2025
Notting Hill Genesis (202413896) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a tenant of the landlord in a flat. […]
Case 202413896 · 13 Nov 2025