Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
Peabody Trust (202410474)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives alone in a 2 bed third floor flat. In […]
Southern Housing (202424775)
Maladministration
Complaint: Managing Relations
Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in a ground floor flat. They said they have […]
Clarion Housing Association Limited (202427803)
Partial Maladministration
Complaint: Managing Relations
The landlord accepted failings in its handling of the resident’s complaints. It apologised and offered compensation, which was sufficient to put things right during the complaints procedure.
LiveWest Homes Limited (202407649)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 November 2025 Background The resident has lived at the property for many years. She […]
Metropolitan Thames Valley Housing (MTV) (202336744)
Reasonable Redress
Complaint: Estate Management
Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom mid terraced house. […]
Metropolitan Thames Valley Housing (MTV) (202439920)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 November 2025 Background The resident, who lived with his family at […]
Octavia Housing (202503838)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident has lived in a 1-bedroom flat for 10 years. Over […]
One Housing Group Limited (202336475)
Maladministration
Complaint: Old Property Condition categories
Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident was in the process of having numerous repairs completed […]
Stonewater Limited (202335116)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November 2025 Background The property is a first-floor flat. The intercom entry system is located at […]
Clarion Housing Association Limited (202422633)
No Maladministration
Complaint: Estate Management
Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in a 1-bedroom ground floor flat. He […]
Notting Hill Genesis (202429292)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a 4 bedroom flat on the fourth (and top) […]
Sovereign Network Group (202400986)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a one bedroom bungalow. In February 2024, […]
Sovereign Network Group (202440772)
No Maladministration
Complaint: Estate Management
Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in the property, which has its own driveway. […]
Together Housing Association Limited (202343166)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident is an assured tenant and lives in a 2-bedroom […]
Trident Housing Association Limited (202429736)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident and her partner live in a 2-bedroom ground […]
Sanctuary Housing Association (202531652)
Partial Maladministration
Complaint: Financial
Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 November 2025 Background The resident was an assured tenant of the landlord from 2014. […]
A2Dominion Housing Group Limited (202344331)
Maladministration
Complaint: Estate Management
Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a one-bedroom flat on the third floor of […]
Clarion Housing Association Limited (202413791)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her son […]
Clarion Housing Association Limited (202421608)
Partial Maladministration
Complaint: Financial
Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a house with her 3 children. […]
Great Places Housing Association (202423526)
Maladministration
Complaint: Managing Relations
Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom semi-detached house, her […]
GreenSquareAccord Limited (202406999)
No Maladministration
Complaint: Estate Management
Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat in a block with her children. […]
Hastoe Housing Association Limited (202332705)
No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. What the complaint […]
Home Group Limited (202330354)
Maladministration
Complaint: Estate Management
Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 3-bedroom house. The tenancy started in July 2019 […]
London & Quadrant Housing Trust (202321581)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a two-bedroom house with sole use […]
Metropolitan Thames Valley Housing (MTV) (202424716)
Partial Maladministration
Complaint: Financial
Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the landlord’s. He owns […]
Metropolitan Thames Valley Housing (MTV) (202428004)
Maladministration
Complaint: Estate Management
Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block owned […]
Nottingham City Council (202504955)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Notting Hill Genesis (202339571)
Maladministration
Complaint: Managing Relations
Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 October 2025 Background The resident lives with her family in a 2 bedroom flat in […]
Notting Hill Genesis (202446729)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property […]
Notting Hill Genesis (202449521)
Partial Maladministration
Complaint: Financial
Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy which started in May 2010 and […]
One Housing Group Limited (202502462)
Maladministration
Complaint: Managing Relations
Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]
Orbit Group Limited (202317747)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]
Orbit Group Limited (202345648)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She […]
Orbit Housing Association Limited (202504217)
Maladministration
Complaint: Managing Relations
Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]
Peabody Trust (202302435)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a second floor flat. He reported anti-social behaviour […]
Peabody Trust (202315937)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy with the landlord and the property […]
Peabody Trust (202319517)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has been an assured tenant of the landlord since March […]
Peabody Trust (202336108)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]
Peabody Trust (202421763)
Maladministration
Complaint: Managing Relations
Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The lead resident made the complaint to the landlord and the Ombudsman as […]
Peabody Trust (202429291)
Maladministration
Complaint: Managing Relations
Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block. What the complaint is […]
Sanctuary Housing Association (202405207)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident holds a joint assured tenancy with the landlord in […]
Sanctuary Housing Association (202440846)
Maladministration
Complaint: Managing Relations
Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the property, which is a 2-bedroom flat […]
Southern Housing (202312170)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her daughter, son in […]
Southern Housing (202424654)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is a joint tenant with her partner and they live […]
Southern Housing (202429128)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat on the fifth floor. The resident has […]
Sovereign Network Group (202339751)
Maladministration
Complaint: Managing Relations
Decision Case ID 202339751 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in 2-bedroom property and has physical health vulnerabilities. […]
Spitalfields Housing Association Limited (202217735)
Partial Maladministration
Complaint: Financial
Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a first floor flat in a […]
Stonewater Limited (202412475)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a flat on an estate. He has complained about […]
The Guinness Partnership Limited (202338247)
No Maladministration
Complaint: Financial
Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]
The Guinness Partnership Limited (202444348)
Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]