Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Arun District Council (202329684)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. Concerns about a trip hazard in the communal area of the building. Request for it to repair the bedroom window …
Basildon Borough Council (202323861)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also been investigated.
City of Westminster Council (202417749)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of: Repairs to a blocked pipe and associated leaks. The recording of the resident's vulnerabilities. The associated complaint.
Harlow District Council (202322940)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint.
London Borough of Lambeth (202314858)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wokingham Borough Council (202333811)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.
Kirklees Metropolitan Borough Council (202427118)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint.
Birmingham City Council (202421689)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours.
Reading Borough Council (202332425)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.
City of Westminster Council (202323288)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: a leak into the property; faulty lighting.
Haringey London Borough Council (202341320)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.
Swindon Borough Council (202321619)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).
Wolverhampton City Council (202322317)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition of the property. The landlord’s complaint handling.
London Borough of Camden Council (202332543)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the landlord’s complaints handling. the landlord’s information management and record keeping.
Medway Council (202313199)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of flooring repairs.
Southampton City Council (202324519)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.
Bristol City Council (202339015)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint.
City of Doncaster Council (202320184)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The associated complaint.
City of Lincoln Council (202425384)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
Haringey London Borough Council (202321169)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202333234)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying …
Southwark Council (202419180)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Stoke-on-Trent City Council (202412195)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.
Southwark Council (202309926)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Brentwood Borough Council (202315156)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.
City of Doncaster Council (202341833)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property was let.
Milton Keynes City Council (202328994)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint.
South Cambridgeshire District Council (202347341)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.
Welwyn Hatfield Borough Council (202409744)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Haringey London Borough Council (202401088)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding the suitability of the temporary hotel accommodation. Concern regarding access for gas and electric safety checks. …
Leeds City Council (202401413)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns over its handling of service charges.
London Borough of Camden Council (202417323)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.
Swindon Borough Council (202324022)
Maladministration
Complaint: Local Authority / ALMO or TMO
The landlord’s handling of bathroom repairs relating to damp and mould.
Kirklees Metropolitan Borough Council (202324759)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202419152)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property.
London Borough of Havering Council (202317745)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Havering Council (202327772)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint.
The Abbeyfield Society (202314572)
Partial Maladministration
Complaint: Abbeyfield
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of hot water. Query about the removal of the previous tenant’s furniture. Query about council tax. Concern about its handling of …
Derby City Council (202419744)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock.
Wigan Council (202315805)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the landlord’s: record keeping. complaint handling.
Wigan Council (202320732)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint.
London Borough of Camden Council (202327461)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s complaints handling.
West Lancashire Borough Council (202315032)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit.
Southwark Council (202320847)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s toilet. Delays in its response to the resident’s complaint.
Hammersmith and Fulham Council (202318263)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the correct area and the area is not being properly maintained. We have also investigated the landlord’s complaint handling.
Birmingham City Council (202323445)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s report of a damaged front door.
Bournemouth, Christchurch and Poole Council (202319767)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.
Castle Point Borough Council (202403123)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.
City of Westminster Council (202305067)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.
Lewes District Council (202341266)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the shed roof complaint