Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,795 of 16,227 decisions matching "council"
Southwark Council (202323695)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property.
Stevenage Borough Council (202308854)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s …
Arun District Council (202330314)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property. Concerns about the cladding on the outside of the building. Associated complaint.
Basildon Borough Council (202304509)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.
Kirklees Council (202313374)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Request for permission to install an electric vehicle charging point and driveway. Complaint.
Sandwell Metropolitan Borough Council (202319161)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about:
South Derbyshire District Council (202413684)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.
Wandle Housing Association Limited (202406206)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made in 2017 about antisocial behaviour (ASB). reported nuisance caused by her neighbour’s dog including its communications with her. request for …
Lewisham Council (202336847)
Severe Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Southwark Council (202342845)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. The Ombudsman has also assessed the landlord’s complaint handling.
Crawley Borough Council (202329723)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.
Haringey London Borough Council (202314617)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a refund request for fire doors that it did not install.
Nottingham City Council (202316983)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of internal door repairs.
Lambeth Council (202415881)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202415881 Lambeth Council 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Waverley Borough Council (202413277)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Lambeth Council (202322062)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into the property. The dissolution of estate meetings and communication about this. An increase in service charge. The formal complaint.
Bury Metropolitan Borough Council (202233574)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
Hammersmith and Fulham Council (202309170)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The resident’s reports of outstanding repairs to an external gate. The resident’s complaint.
Leicester City Council (202319673)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about parking.
Newcastle City Council (202317600)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202308659)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: the resident’s reports of a lift breakdown. the resident’s request for emergency lift breakdown procedures if the lift were to break down again. the associated complaint.
Luton Borough Council (202234460)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s queries about waste management charges.
Norwich City Council (202318315)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs following a leak from the wet room.
Harlow District Council (202127364)
No Maladministration
Complaint: Responsive repairs/activity
This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover.
City of Westminster Council (202301766)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s reports about repairs, damage to personal belongings, and household vulnerabilities. The landlord's complaint handling.
Waltham Forest Council (202318206)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.
Wandsworth Council (202319783)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Waltham Forest Council (202316406)
Outside Jurisdiction
Complaint: Estate Management
This complaint is about the removal of the resident’s caravan.
Brighton and Hove City Council (202310560)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident on 19 June 2023.
Brighton and Hove City Council (202316755)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for a separate path.
Camden Council (202400812)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak into the property, including: water ingress into the property. repairs to damage in the kitchen/lounge area. the associated complaint.
Ipswich Borough Council (202309538)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202215638)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues.
Islington Council (202313746)
Maladministration
Complaint: Old Estate Management categories
The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway.
Lambeth Council (202312943)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202344169)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Lambeth Council (202401762)
Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
North Northamptonshire Council (202338820)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a warrant. The resident’s concerns about the lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint …
Southwark Council (202315518)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, including a subsequent mice infestation. Associated complaint.
Southwark Council (202317480)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202341441)
Maladministration
Complaint: Old Property Condition categories
The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to damp and mould.
West Northamptonshire Council (202319720)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling.
Winchester City Council (202221030)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also investigated the landlord’s complaint handling.
Wolverhampton City Council (202317341)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports of repairs to the garden fence. The resident’s request to move gas pipework. The resident’s reports of a pest control …
Birmingham City Council (202231444)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202313822)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Birmingham City Council (202318668)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden.
Derby City Council (202300055)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV.
Epping Forest District Council (202317860)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s response to the resident’s reports about the loss of hot water.
Hammersmith and Fulham Council (202332670)
Partial Maladministration
Complaint: Old Complaints Handling categories
REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]