Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.

The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.

This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.

The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.

The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.

The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom.

The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.

The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.

REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a shower. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of repairs.

The complaint is about the landlord’s handling of arrears on the resident’s rent account.

The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.

The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports of a leak, damp and mould and plaster works in the property. Reports of anti-social behaviour (ASB). We have also …

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member of the landlord’s staff. The Ombudsman has also considered the landlord’s complaints handling

The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s response to reports of water ingress.

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s reports about:

The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the resident’s enquiries about communal redecoration. Response to the resident’s concerns about window cleaning in 2022. Handling of the resident’s reports …

The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The Ombudsman has also investigated the landlord's complaint handling.

The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.

The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.