Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints.

The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.

The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s mutual exchange application.

The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and management costs payable through the service charge. The standard of cleaning in the communal areas of his block. The Ombudsman …

The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint.

The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. Bathroom taps. Warped floorboards. A report that the resident had been injured within her property. The Ombudsman has also investigated …

The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of roof leaks affecting her loft and kitchen ceiling, including the landlord’s communication. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of: reports of anti-social behaviour, including noise nuisance and noise transference. the resident’s request for rehousing on medical grounds. the associated complaint.

The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the property. Complaint handling.

The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s concerns about the quality of service provided in the communal areas.

The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The resident’s reports of issues with heating and hot water in his property. The resident’s concerns about ventilation in his property. …