Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
Peabody Trust (202231919)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Peabody Trust (202301587)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202337696)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her mail was being stolen. We have also considered the landlord’s: Record keeping Handling of the associated complaint.
Peabody Trust (202342924)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Saffron Housing Trust Limited (202221326)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202225580)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202325703)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. Repairs were required to the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202339619)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the …
Southway Housing Trust (Manchester) Limited (202203674)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s concerns about scaffolding erected around the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202233774)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s reports of a rodent infestation. The associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202307643)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint.
London & Quadrant Housing Trust (L&Q) (202327882)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints.
Peabody Trust (202127649)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.
Peabody Trust (202234849)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs.
Peabody Trust (202312926)
Severe Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint.
Peabody Trust (202320016)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp and mould in the property. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202316685)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202202211)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202345020)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating in the property. The internal and external walls. The complaint and level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202301941)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of delays in repairing a gate. Associated formal complaint.
Watford Community Housing Trust (202202141)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202229078)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202301306)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202308819)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports of repairs to the windows. Reports of recurring boiler failures resulting in loss of heating and hot water. Reports of …
London & Quadrant Housing Trust (L&Q) (202324168)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202340261)
Severe Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
London & Quadrant Housing Trust (L&Q) (202220110)
Severe Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202224478)
No Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s response to reports of damage to flooring. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202221241)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202308916)
Maladministration
Complaint: Information and data management
The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202210783)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler repair. Repairs to cracked stair treads. Bathroom repairs. A repair to the party wall in …
Peabody Trust (202230461)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.
Peabody Trust (202318678)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.
Peabody Trust (202212871)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.
Newlon Housing Trust (202309695)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges.
London & Quadrant Housing Trust (L&Q) (202225494)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a bathroom leak. Repairs to communal windows Overflowing bins and grounds maintenance. The associated complaint. Repairs to the communal entrance door.
London & Quadrant Housing Trust (L&Q) (202319292)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202322436)
Maladministration
Complaint: Information and data management
The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot and that there was a loss of heating in December 2022 onwards. The Ombudsman will consider the landlord’s complaint handling. …
Peabody Trust (202204552)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.
Peabody Trust (202303265)
Partial Maladministration
Complaint: Information and data management
The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. a collapsed ceiling and associated structural issues. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202202714)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.
Peabody Trust (202313506)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. An authorised shed in the communal space. Pests. The Ombudsman has also considered the landlord’s complaint handling.
Hornsey Housing Trust Limited (202222077)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not to investigate.
London & Quadrant Housing Trust (202319847)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for windows to be replaced. Concerns about racism and discrimination. Concerns about being decanted. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202233154)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of: The request for remedial repairs to the kitchen extractor fan. The replacement of the kitchen sub floor. The request for replacement of the shower cubicle in the downstairs bathroom. The request for …
London & Quadrant Housing Trust (L&Q) (202218733)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202124346)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint.
Peabody Trust (202111835)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered the landlord’s complaint handling.
Newlon Housing Trust (202301134)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot water at the property. The landlord’s handling of a complaint about an out of hours call to its repairs service.
London & Quadrant Housing Trust (L&Q) (202226658)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s property. The associated complaint.