Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property.

The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the property to the resident. The section 20 consultation process. The funding of …

The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The …

The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.

The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start of the tenancy (tenancy sign up). Repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the communal lighting at the property. Repairs to the communal stairs.

The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the resident’s property. the temporary decant for the household. The Ombudsman has also taken the decision to investigate the landlord’s handling …

The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp and mould at the resident’s property.

The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of a mutual exchange the resident’s reports of repairs concerns about asbestos the resident’s request to remove the back garden shed …

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant the resident during repair work. We will also consider the landlord’s complaint handling as part of this investigation.

The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. Complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the period when the property was void (empty). Adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. complaint.

The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose of its housing stock. Response to the resident’s request to be added to its rehousing list. We have also considered …

The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.