Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Golding Homes Limited (202418958)
Mediation
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs at the property.
London Borough of Hackney (202338344)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the property. The complaint. In its stage 1 acknowledgement the landlord informed the resident that it would usually take 10 days …
London & Quadrant Housing Trust (202405994)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Regenda Limited (202421753)
Reasonable Redress
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.
Soha Housing Limited (202407710)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property.
GreenSquareAccord Limited (202442055)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southern Housing (202401759)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to be transferred to another property on medical grounds. We have also considered the landlord’s: Record keeping. Complaint handling.
Clarion Housing Association Limited (202431663)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of the associated complaint.
Clarion Housing Association Limited (202340358)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202440360)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for replacement windows in the property. The Ombudsman has investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202330750)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour (ASB). complaint handling.
A2Dominion Housing Group Limited (202422363)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Sapphire Independent Housing Limited (202317469)
Maladministration
Complaint: Abbeyfield
The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202414698)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202318065)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated …
Southern Housing (202331028)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her front door. Issues with the temperature of the property. Repair issues with the flooring and skirting causing transference of smells. …
Exeter City Council (202426280)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.
London Borough of Tower Hamlets (202333743)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
A2Dominion Housing Group Limited (202404259)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints.
A2Dominion Housing Group Limited (202434827)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a property transfer.
Clarion Housing Association Limited (202446846)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and damp and mould issues. Asbestos at the property. We have also considered the landlord’s complaint handling.
Eastbourne Borough Council (202427422)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the conduct of landlord staff. The Ombudsman has also considered the landlord’s handling of the associated complaint.
East Devon District Council (202437033)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard of the work that the landlord completed to the ceilings in the property. The standard of the replacement work to …
Haringey London Borough Council (202318746)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the property. Requests to be moved to temporary accommodation due to nearby construction. The landlord’s complaint handling as also been considered.
London Borough of Hammersmith and Fulham (202418398)
Severe Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hillingdon (202423080)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her property.
London Borough of Lambeth (202413387)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and repairs in her bathrooms. Request for a renewal of the doors and windows in the property. Associated complaint.
London & Quadrant Housing Trust (202427015)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the property and request for a direct transfer on medical grounds. Reports of antisocial behaviour (ASB). Reports of being unable to open the windows. Reports …
London & Quadrant Housing Trust (202429859)
Maladministration
Complaint: Managing Relations
The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202434985)
Outside Jurisdiction
Complaint: Financial
The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the property. The landlord's decision to seek possession of the property. The landlord's handling of reports of damage to and/or loss …
Metropolitan Thames Valley Housing (MTV) (202318069)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the property. The landlord’s handling of the associated complaints.
Midland Heart Limited (202435994)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved in, including reports of damp and mould. The landlord’s handling of the resident’s complaint.
Moat Homes Limited (202424890)
Severe Maladministration
Complaint: Responsive repairs/activity
The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for a permanent move.
Nottingham Community Housing Association Limited (202432146)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the resident’s personal circumstances.
Ongo Homes Limited (202325287)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their request for compensation. the associated complaint.
Paragon Asra Housing Limited (202326748)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Redditch Borough Council (202417927)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The resident’s reports of structural problems with the balcony wall. The resident’s reports of …
Sovereign Network Group (202307583)
Partial Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property and repairs needed, including: Gap underneath the back door. The previous tenant’s belongings in the property. No lintels supporting the window. The shower …
Together Housing Association Limited (202218487)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The …
London Borough of Hackney (202426908)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property.
Metropolitan Thames Valley Housing (MTV) (202320804)
No Maladministration
Complaint: Financial
The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the property at the start of the tenancy. Handling of her concerns about staff conduct.
Metropolitan Thames Valley Housing (MTV) (202423497)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from the bedroom skylight window. Uneven floorboards. The Ombudsman has also considered the landlord’s complaint handling.
Plus Dane Housing Limited (202346784)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of smell in the property.
The Guinness Partnership Limited (202435422)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint.
Walsall Housing Group Limited (202427673)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.
Access Homes Housing Association Limited (202326268)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.
Clarion Housing Association Limited (202433894)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s request for a transfer. The Ombudsman has also investigated the landlord’s handling of the complaint.
Jigsaw Homes Group Limited (202431673)
Outside Jurisdiction
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of repairs in the resident’s property.
Metropolitan Thames Valley Housing (MTV) (202319256)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to: The resident’s reports of water leaks in the temporary property and his subsequent request for compensation. The resident’s request for compensation for personal items that went missing after moving to the temporary …
Oxford City Council (202425826)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. The resident’s concerns regarding its record keeping. The level of compensation offered.