Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 5,288 of 16,227 decisions matching "property"
Bolton at Home Limited (202441409)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
East Midlands Housing Group Limited (202419092)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
Flagship Housing Group Limited (202440443)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
London Borough of Camden Council (202339530)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Ealing (202411436)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Islington (202333147)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Islington (202443984)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202438332)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202216213)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
London & Quadrant Housing Trust (202406109)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202426458)
No Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of the resident’s reports about the lights in the property.
London & Quadrant Housing Trust (202429540)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
Newcastle City Council (202427543)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact.
Norwich City Council (202329598)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation due to damage caused by the leak.
Nottingham City Council (202431372)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.
Notting Hill Genesis (202332704)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet room. The Ombudsman has also considered the associated complaint handling.
One Housing Group Limited (202431505)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202409928)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of a rodent infestation. Report that it delayed in replacing the property’s windows. Report of a repair to the front door. …
Southwark Council (202441646)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The associated complaint.
Stevenage Borough Council (202325937)
No Maladministration
Complaint: Planned Works
The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.
Vivid Housing Limited (202320014)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of her garden. We have also investigated the landlord’s complaint handling.
Great Places Housing Association (202448198)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202433034)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202442926)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.
Harlow District Council (202432277)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Jigsaw Homes Group Limited (202424905)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.
London Borough of Islington (202426388)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp and mould within the property. Drainage issues in the kitchen. A boiler repair and being without …
London & Quadrant Housing Trust (202217681)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a temporary move.
London & Quadrant Housing Trust (202441876)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.
Notting Hill Genesis (202405095)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). Reports of the smell of cannabis around her property. Associated complaint.
Notting Hill Genesis (202425027)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical safety issues. Temporary rehousing. We have also investigated the landlord’s complaint handling.
Places for People Group Limited (202441700)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property. Associated complaint.
Southern Housing (202439760)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of discriminatory practices. The landlord’s handling of the resident’s concerns about the condition of the property when let. The landlord’s handling of the resident’s complaint.
Winchester City Council (202226500)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.
Greenoak Housing Association Limited (202422658)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord’s handling of reports of damp and mould in the property.
London Borough of Croydon (202408427)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.
London Borough of Wandsworth (202429783)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs.
London & Quadrant Housing Trust (202434063)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This investigation has also considered the landlord’s handling of the associated formal complaint.
Moat Homes Limited (202210756)
Outside Jurisdiction
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.
Origin Housing Limited (202435202)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the property. We have also considered the landlord’s complaint handling.
Peabody Trust (202310582)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the kitchen ceiling, and a faulty light. the resident’s reports of overgrown ivy affecting the property's windows. The Ombudsman has also …
London Borough of Hammersmith and Fulham (202435920)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
London Borough of Lambeth (202419540)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in.
Peabody Trust (202318251)
Maladministration
Complaint: Planned Works
The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.
The Riverside Group Limited (202448613)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.
East Riding of Yorkshire Council (202413545)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
London Borough of Hounslow (202435194)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a roof leak. handling of reports of damp and mould. handling of concerns about scaffolding at the property. complaint handling.
London Borough of Lambeth (202442249)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (202424148)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
Metropolitan Thames Valley Housing (MTV) (202326605)
Maladministration
Complaint: Responsive repairs/activity
The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around a newly installed extractor fan in the kitchen. Issues with a new door handle which had been installed. Issues with …