Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. Reports of a broken balcony door. Query about her housing priority date.

The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property and associated repairs. Repairs to balcony railings. Repairs and decoration to a bedroom ceiling. The associated complaint.

The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.

This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also considered the landlord’s: complaint handling record keeping

The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and mould, excess dust, and excessive cold. The conduct and opinion of surveyors. Anti-Social Behaviour (ASB). We have also considered the …

The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp and mould and the associated damage to his belongings.

The complaint is about the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the property’s storage heaters. Handling of repairs to the property’s garden gate and fence. Response to the resident’s request for a …

The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s staff. the reports about the handling and suitability of the temporary accommodation. the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of the property. Request for a fence to be installed in the front garden. Reports of damp and mould, and associated …

The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman has investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s transfer application and banding. Overcrowding in the resident’s property. Damp and mould in the resident’s property. The resident’s request for a temporary move. The complaint. The landlord’s complaint policy defines …

The complaint is about the landlord’s handling of: Repairs to the lifts. Leaks in the communal areas. Individuals sleeping in the communal areas. The resident’s housing application and banding. Reports of statutory overcrowding in the resident’s property.

The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s concerns about the safety of the electrics in the property. This service has considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous property. The landlords response to the resident’s request for reasonable adjustments at his previous property. The landlord’s non-disclosure of ASB …

The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp and mould within her property.

The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of draughts entering the property through the front and rear doors and electrical consumer unit. The Ombudsman has also investigated the …