Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 927 of 16,227 decisions matching "assured"
Notting Hill Genesis (202514083)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202514083 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident asked her landlord to rehouse her following reports of […]
Peabody Trust (202325516)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord wrote to the resident about a complaint made by the […]
Plus Dane Housing Limited (202500289)
Maladministration
Complaint: Estate Management
Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 2-bedroom mid-terrace house with her husband […]
Red Kite Community Housing Limited (202424529)
Maladministration
Complaint: Managing Relations
Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. She has […]
Sanctuary Housing Association (202516965)
Maladministration
Complaint: Managing Relations
Decision Case ID 202516965 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident has reported a number of repairs to his home, […]
The Riverside Group Limited (202422870)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a first floor flat. The landlord’s recorded […]
Abri Group Limited (202431979)
Partial Maladministration
Complaint: Financial
Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident has lived in the property, a 2-bedroom, first floor […]
London & Quadrant Housing Trust (202403156)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background Between May 2022 and November 2022, the resident reported […]
London & Quadrant Housing Trust (202431536)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported a leak in July 2024. […]
Places for People Group Limited (202507065)
Maladministration
Complaint: Managing Relations
Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is unhappy with the landlord’s handling of […]
Sanctuary Housing Association (202401004)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident is elderly and was represented by a family member who […]
Sovereign Network Group (202341125)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives in a house and pays a fixed service […]
Sovereign Network Group (202418080)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident reported damp and mould in her property. The landlord is […]
Stonewater Limited (202307114)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives on an estate that includes a shared car park, […]
The Guinness Partnership Limited (202526288)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background In February 2024 the resident reported leaks, damp and mould in […]
Orbit Group Limited (202529898)
Maladministration
Complaint: Managing Relations
Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a flat with 2 children under 5. […]
Sanctuary Housing Association (202444075)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident reported a loss of heating and hot water on 28 […]
Together Housing Association Limited (202336435)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202336435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident complained to the landlord about the conduct of contractors […]
Complaint: Estate Management
Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background In early June 2024 the resident told the landlord that […]
Midland Heart Limited (202453501)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a flat within a block. The doors […]
Notting Hill Genesis (202340423)
Partial Maladministration
Complaint: Financial
Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 February 2026 Background The resident lives in a 2-bed ground floor flat. The […]
One Housing Group Limited (202418389)
Maladministration
Complaint: Managing Relations
Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident and her family moved to the property in […]
Orbit Housing Association Limited (202340432)
Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 3 bedroom house with her […]
Orbit Housing Association Limited (202441912)
Maladministration
Complaint: Managing Relations
Decision Case ID 202441912 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident complained that the landlord failed to address her […]
Red Kite Community Housing Limited (202521890)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident reported concerns about sinking floors […]
Sovereign Network Group (202404566)
Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives on the third floor of a building that […]
Hyde Housing Association Limited (202323792)
Partial Maladministration
Complaint: Financial
Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident complained about the way her garage rent was […]
Metropolitan Thames Valley Housing (MTV) (202427931)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident has mental health, which the landlord was […]
Midland Heart Limited (202438645)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202438645 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident first raised his complaint while reporting repairs to the […]
Paradigm Housing Group Limited (202336944)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident lived at the property with her child. She reported […]
Richmond Housing Partnership Limited (202449821)
Outside Jurisdiction
Complaint: Responsive repairs/activity
Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident reported damp and mould to the landlord in […]
The Guinness Partnership Limited (202314900)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202314900 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 09 February 2026 Background The resident has disabilities that affect her mobility and her […]
Clarion Housing Association Limited (202403373)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a flat in a block. In January […]
GreenSquareAccord Limited (202407830)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202407830 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background On 5 April 2024 the resident contacted the landlord to report that […]
London & Quadrant Housing Trust (202217857)
Maladministration
Complaint: Managing Relations
Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The resident said that he has reported various repair […]
Newlon Housing Trust (202339569)
Mediation
Complaint: Planned Works
Decision Case ID 202339569 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background On 22 September 2022 the landlord began a planned kitchen renewal […]
Salix Homes Limited (202453036)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident lives in a flat on the 8th floor. The […]
Anchor Hanover Group (202329492)
Mediation
Complaint: Estate Management
Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident raised concerns about repair issues in the property. This […]
Home Group Limited (202504572)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 February 2026 Background The resident complained about damp and mould, various repairs and mice […]
Home Group Limited (202526750)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The property is a ground floor flat in a converted house. […]
London Borough of Newham (202448284)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
London Borough of Tower Hamlets (202400211)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
Torus62 Limited (202406994)
Maladministration
Complaint: Managing Relations
Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February 2026 Background The resident complained about the length of time taken to repair a […]
Livv Housing Group (202440980)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 February 2026 Background The resident raised a complaint about a rat infestation at her […]
MHS Homes Ltd (202441321)
Partial Maladministration
Complaint: Voluntary
Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in the property with her children. She has health […]
Notting Hill Genesis (202402004)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402004 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During July 2023 the resident asked to be moved because she […]
Paragon Asra Housing Limited (202440560)
Maladministration
Complaint: Financial
Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The property is a 1-bedroom flat on the ground floor […]
Sovereign Network Group (202341831)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background During May 2023 decorators attended the resident’s property. They told her […]
Amplius Living (202332714)
Maladministration
Complaint: Managing Relations
Decision Case ID 202332714 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident reported recurring damp and mould coming through the chimney breast […]
Clarion Housing Association Limited (202404850)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident held a joint tenancy but left the property because […]