Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 927 of 16,227 decisions matching "assured"
Karibu Community Homes Limited (202421911)
Maladministration
Complaint: Managing Relations
Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 3 February 2026 Background The resident complained about an ongoing leak which has […]
Peabody Trust (202420928)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident has health vulnerabilities which affect her lungs. She reported ongoing […]
Sanctuary Housing Association (202425126)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202425126 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident requested an update on her kitchen replacement in June […]
The Riverside Group Limited (202419322)
Maladministration
Complaint: Managing Relations
The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The property is situated within a listed building, made up […]
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident experienced a fire at the property and, later, […]
GreenSquareAccord Limited (202417152)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202417152 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident was dissatisfied with the landlord’s workmanship, communication, and delays when […]
Amplius Living (202500151)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500151 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured tenancy Date 30 January 2026 Background The resident lived in a 1 bedroom flat. The landlord agreed to […]
Clarion Housing Association Limited (202313846)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background A representative has supported the resident with her complaint. They will […]
Clarion Housing Association Limited (202419349)
Maladministration
Complaint: Managing Relations
Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported several boiler issues to the landlord. Due […]
Eastlight Community Homes Limited (202406063)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident is being represented by her father in supporting […]
GreenSquareAccord Limited (202442369)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202442369 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has complained about boiler issues, causing a lack of heating […]
Jigsaw Homes Group Limited (202441868)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained about the outcome to inspections and repairs […]
Karbon Homes Limited (202528248)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported damp and mould in the property, rats and slugs […]
London & Quadrant Housing Trust (202417196)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417196 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives with his partner and 2 children. […]
London & Quadrant Housing Trust (202519819)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202519819 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained to the landlord about repairs after […]
Metropolitan Thames Valley Housing (MTV) (202500663)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202500663 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complains the landlord has failed to take […]
Notting Hill Genesis (202445989)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202445989 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident applied to the landlord’s housing transfer scheme. It assessed […]
Octavia Housing (202409875)
Maladministration
Complaint: Managing Relations
Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported damp […]
One Manchester Limited (202441963)
Maladministration
Complaint: Managing Relations
Decision Case ID 202441963 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident holds an assured tenancy and has lived in his […]
Origin Housing Limited (202431366)
Maladministration
Complaint: Managing Relations
Decision Case ID 202431366 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported a leak coming from the flat above (‘Flat […]
Peabody Trust (202507436)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202507436 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident asked the landlord to replace her bathroom suite given her ongoing […]
Complaint: Managing Relations
Decision Case ID 202520033 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has been a tenant of […]
Regenda Limited (202513252)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202513252 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a flat in a sheltered housing scheme that has an […]
Richmond Housing Partnership Limited (202416285)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202416285 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived in a house with her daughter […]
Sanctuary Housing Association (202419183)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident was unhappy with the landlord’s delays in addressing the […]
Southern Housing (202519498)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202519498 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has reported noise related antisocial behaviour (ASB) from a neighbour […]
Sovereign Network Group (202426955)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202426955 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a ground floor flat. On 24 September […]
Sovereign Network Group (202428087)
Maladministration
Complaint: Managing Relations
Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]
Sovereign Network Group (202519869)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202519869 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained about the landlord’s response to his reports of […]
Sovereign Network Group (202520357)
Maladministration
Complaint: Managing Relations
Decision Case ID 202520357 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported that intermittent water ingress in multiple rooms of the […]
The Guinness Partnership Limited (202341508)
Partial Maladministration
Complaint: Financial
Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident raised a query with the landlord on 1 […]
The Pioneer Housing and Community Group Limited (202341087)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202341087 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident submitted a Right to Buy […]
Torus62 Limited (202405242)
Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202405242 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident moved to the property by way of a mutual exchange on […]
Your Housing Group Limited (202449495)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived at the property, a 2-bedroom first floor […]
ForHousing Limited (202335161)
Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202335161 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background On 3 August 2023 the resident reported water marks had appeared on […]
Jigsaw Homes Group Limited (202229170)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident expressed her unhappiness with the neighbourhood safety […]
London & Quadrant Housing Trust (202431947)
Maladministration
Complaint: Managing Relations
Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a house. In April 2024, […]
London & Quadrant Housing Trust (202445227)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has lived in the property since September […]
London & Quadrant Housing Trust (202513531)
Maladministration
Complaint: Estate Management
Decision Case ID 202513531 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy of the property […]
London & Quadrant Housing Trust (202519929)
Maladministration
Complaint: Estate Management
Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives with her daughter. She complained to […]
London & Quadrant Housing Trust (202523365)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202523365 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has lived in a high-rise flat with […]
Metropolitan Thames Valley Housing (MTV) (202417780)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202417780 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident reported issues with the occupants of an upstairs […]
Midland Heart Limited (202340412)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the length of time taken to repair […]
Notting Hill Genesis (202334198)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a 3-bedroom house. She states that she […]
Orbit Group Limited (202516303)
Maladministration
Complaint: Managing Relations
Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy and has held this since […]
Sanctuary Housing Association (202517455)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202517455 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the landlord’s handling of reports of multiple […]
Together Housing Association Limited (202419414)
Maladministration
Complaint: Estate Management
Decision Case ID 202419414 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 January 2026 Background The resident has lived in the property since June […]
Vivid Housing Limited (202430841)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in the property with her 2 sons. The […]
Amplius Living (202522366)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about delays by the landlord to complete repair work […]
Clarion Housing Association Limited (202408179)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives with her 2 adult sons. Her elder son […]