Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "lives" ×

Showing 642 of 16,227 decisions matching "lives"

Harlow District Council (202522709) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives with her partner and […]
Case 202522709 · 10 Feb 2026
London Borough of Lambeth (202344328) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a top […]
Case 202344328 · 10 Feb 2026
Midland Heart Limited (202453501) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a flat within a block. The doors […]
Case 202453501 · 10 Feb 2026
Notting Hill Genesis (202340423) Partial Maladministration
Complaint: Financial
Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 February 2026 Background The resident lives in a 2-bed ground floor flat. The […]
Case 202340423 · 10 Feb 2026
Orbit Housing Association Limited (202340432) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives in a 3 bedroom house with her […]
Case 202340432 · 10 Feb 2026
Southwark Council (202434183) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 February 2026 Background The resident lives in a flat. He complained […]
Case 202434183 · 10 Feb 2026
Sovereign Network Group (202404566) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident lives on the third floor of a building that […]
Case 202404566 · 10 Feb 2026
Basildon Borough Council (202344102) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a flat with […]
Case 202344102 · 9 Feb 2026
Birmingham City Council (202524388) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 February 2026 Background The resident lives in a mid-terraced bungalow. […]
Case 202524388 · 9 Feb 2026
Southampton City Council (202318910) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318910 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 February 2026 Background The resident lives in a one-bedroom flat […]
Case 202318910 · 9 Feb 2026
Southwark Council (202451019) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202451019 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 February 2026 Background The resident lives in a maisonette. A communal district […]
Case 202451019 · 9 Feb 2026
Salix Homes Limited (202453036) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202453036 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident lives in a flat on the 8th floor. The […]
Case 202453036 · 6 Feb 2026
City of Lincoln Council (202448151) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 February 2026 Background The resident lives in a block […]
Case 202448151 · 5 Feb 2026
London Borough of Newham (202448284) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a house […]
Case 202448284 · 5 Feb 2026
London Borough of Tower Hamlets (202400211) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 5 February 2026 Background The resident lives in a […]
Case 202400211 · 5 Feb 2026
Estuary Housing Association Limited (202341673) No Maladministration
Complaint: Managing Relations
Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 February 2026 Background The resident lives in a 3-bed house with her son. […]
Case 202341673 · 4 Feb 2026
MHS Homes Ltd (202441321) Partial Maladministration
Complaint: Voluntary
Decision Case ID 202441321 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in the property with her children. She has health […]
Case 202441321 · 4 Feb 2026
London Borough of Camden Council (202513249) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives in a […]
Case 202513249 · 2 Feb 2026
London Borough of Croydon (202518995) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]
Case 202518995 · 2 Feb 2026
Clarion Housing Association Limited (202413477) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives in a flat. The landlord replaced a ventilation […]
Case 202413477 · 30 Jan 2026
London Borough of Hammersmith and Fulham (202226285) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in […]
Case 202226285 · 30 Jan 2026
London Borough of Hammersmith and Fulham (202521839) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in […]
Case 202521839 · 30 Jan 2026
London & Quadrant Housing Trust (202417196) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202417196 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives with his partner and 2 children. […]
Case 202417196 · 30 Jan 2026
Octavia Housing (202409875) Maladministration
Complaint: Managing Relations
Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported damp […]
Case 202409875 · 30 Jan 2026
Sanctuary Housing Association (202339908) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202339908 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives with her partner in a ground floor flat. […]
Case 202339908 · 30 Jan 2026
Sovereign Network Group (202426955) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202426955 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a ground floor flat. On 24 September […]
Case 202426955 · 30 Jan 2026
Sovereign Network Group (202428087) Maladministration
Complaint: Managing Relations
Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]
Case 202428087 · 30 Jan 2026
The Guinness Partnership Limited (202425123) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202425123 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives at a block located near another block managed […]
Case 202425123 · 30 Jan 2026
City of Westminster Council (202409414) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a studio […]
Case 202409414 · 29 Jan 2026
Darlington Borough Council (202452047) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground‑floor flat […]
Case 202452047 · 29 Jan 2026
Home Group Limited (202338178) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338178 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January 2026 Background The resident lives in a block of flats which is accessed through […]
Case 202338178 · 29 Jan 2026
London Borough of Hackney (202410034) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 6th […]
Case 202410034 · 29 Jan 2026
London Borough of Hounslow (202344511) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a ground-floor […]
Case 202344511 · 29 Jan 2026
London Borough of Lambeth (202441932) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives with her young […]
Case 202441932 · 29 Jan 2026
London Borough of Lambeth (202508157) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a flat […]
Case 202508157 · 29 Jan 2026
London & Quadrant Housing Trust (202431947) Maladministration
Complaint: Managing Relations
Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a house. In April 2024, […]
Case 202431947 · 29 Jan 2026
London & Quadrant Housing Trust (202519929) Maladministration
Complaint: Estate Management
Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives with her daughter. She complained to […]
Case 202519929 · 29 Jan 2026
Midland Heart Limited (202233469) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 1-bedroom first floor flat. She complained […]
Case 202233469 · 29 Jan 2026
Notting Hill Genesis (202334198) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334198 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a 3-bedroom house. She states that she […]
Case 202334198 · 29 Jan 2026
Torus62 Limited (202417538) No Maladministration
Complaint: Managing Relations
Decision Case ID 202417538 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a house with her 4 children. At the […]
Case 202417538 · 29 Jan 2026
Vivid Housing Limited (202430841) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in the property with her 2 sons. The […]
Case 202430841 · 29 Jan 2026
Clarion Housing Association Limited (202408179) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives with her 2 adult sons. Her elder son […]
Case 202408179 · 28 Jan 2026
Clarion Housing Association Limited (202413469) Partial Maladministration
Complaint: Financial
Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives in a 1-bedroom flat. What the complaint […]
Case 202413469 · 28 Jan 2026
East Devon District Council (202500373) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bungalow. […]
Case 202500373 · 28 Jan 2026
Home Group Limited (202452515) Maladministration
Complaint: Managing Relations
Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 January 2026 Background The resident lives in a flat. He has experienced a number […]
Case 202452515 · 28 Jan 2026
London Borough of Islington (202500964) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives in the property […]
Case 202500964 · 28 Jan 2026
London Borough of Lambeth (202338105) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 3 […]
Case 202338105 · 28 Jan 2026
London & Quadrant Housing Trust (202343720) Maladministration
Complaint: Financial
Decision Case ID 202343720 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives on an estate comprising multiple blocks […]
Case 202343720 · 28 Jan 2026
London & Quadrant Housing Trust (202442471) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442471 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 1st floor 2-bedroom flat. […]
Case 202442471 · 28 Jan 2026
London & Quadrant Housing Trust (202448645) Maladministration
Complaint: Managing Relations
Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a maisonette. She reported leaks […]
Case 202448645 · 28 Jan 2026