Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Search: "lives" ×

Showing 642 of 16,227 decisions matching "lives"

London Borough of Lambeth (202501648) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 January 2026 Background The resident lives in a ground-floor flat. In October 2024, she […]
Case 202501648 · 9 Jan 2026
Nottingham City Council (202343452) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 January 2026 Background The resident lives in a ground floor flat within a block. […]
Case 202343452 · 9 Jan 2026
Chesterfield Borough Council (202434129) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2026 Background The resident lives in a 2-bedroom flat. […]
Case 202434129 · 8 Jan 2026
Gravesham Borough Council (202502734) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, […]
Case 202502734 · 8 Jan 2026
Notting Hill Genesis (202425468) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202425468 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident lives in a second floor, one bedroom flat. A […]
Case 202425468 · 8 Jan 2026
Your Housing Group Limited (202337131) Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident lives in a one-bedroom flat in a retirement village. […]
Case 202337131 · 8 Jan 2026
Together Housing Association Limited (202442131) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202442131 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 07 January 2026 Background The resident lives with his partner and 4 children, one […]
Case 202442131 · 7 Jan 2026
Leeds City Council (202419949) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in a flat. The […]
Case 202419949 · 6 Jan 2026
London Borough of Islington (202345628) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in the property […]
Case 202345628 · 6 Jan 2026
Notting Hill Genesis (202438585) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident lives with his wife and 2 children in a […]
Case 202438585 · 5 Jan 2026
Clarion Housing Association Limited (202421190) Maladministration
Complaint: Managing Relations
Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident lives in a house with a garden, where […]
Case 202421190 · 24 Dec 2025
GreenSquareAccord Limited (202438428) Maladministration
Complaint: Managing Relations
Decision Case ID 202438428 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident, who has health conditions, lives in a flat which it […]
Case 202438428 · 24 Dec 2025
Manchester City Council (202423674) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a house. She […]
Case 202423674 · 24 Dec 2025
Wandle Housing Association Limited (202439761) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439761 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a ground floor flat in what […]
Case 202439761 · 24 Dec 2025
London Borough of Ealing (202423464) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 December 2025 Background The resident lives in a flat. He […]
Case 202423464 · 23 Dec 2025
Paragon Asra Housing Limited (202427151) Maladministration
Complaint: Managing Relations
Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The resident lives in a 2-bedroom maisonette with her 3 […]
Case 202427151 · 23 Dec 2025
Southern Housing (202435890) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435890 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 December 2025 Background The resident lives in a 3-bedroom house. He raised concerns about damp […]
Case 202435890 · 23 Dec 2025
Torus62 Limited (202501658) Maladministration
Complaint: Managing Relations
Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December 2025 Background The resident lives in a 3-bedroom house. For several years she has […]
Case 202501658 · 23 Dec 2025
Golding Homes Limited (202434945) Maladministration
Complaint: Managing Relations
Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained about the landlord’s […]
Case 202434945 · 22 Dec 2025
London Borough of Hounslow (202513407) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background The resident lives in a flat […]
Case 202513407 · 22 Dec 2025
Onward Homes Limited (202444597) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202444597 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident lives in a one-bedroom flat on the first floor of […]
Case 202444597 · 22 Dec 2025
Citizen Housing Group Limited (202501755) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 1-bedroom flat situated in a communal […]
Case 202501755 · 19 Dec 2025
Clarion Housing Association Limited (202425587) Maladministration
Complaint: Managing Relations
Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow and has arthritis. The […]
Case 202425587 · 19 Dec 2025
Gateshead Metropolitan Borough Council (202446983) Maladministration
Complaint: Managing Relations
Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom semi-detached […]
Case 202446983 · 19 Dec 2025
Home Group Limited (202450203) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a bungalow which has a single storey brick-built […]
Case 202450203 · 19 Dec 2025
Leicester City Council (202401431) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in the property with his […]
Case 202401431 · 19 Dec 2025
London Borough of Lewisham (202448818) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in ground floor […]
Case 202448818 · 19 Dec 2025
London Borough of Redbridge (202515220) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 December 2025 Background The resident lives with her partner in a […]
Case 202515220 · 19 Dec 2025
London & Quadrant Housing Trust (202509263) Maladministration
Complaint: Managing Relations
Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 2-bedroom flat since 1999. The […]
Case 202509263 · 19 Dec 2025
North West Leicestershire District Council (202415395) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Case 202415395 · 19 Dec 2025
Poplar Housing And Regeneration Community Association Limited (202515615) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202515615 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a purpose built flat. […]
Case 202515615 · 19 Dec 2025
Rochdale Boroughwide Housing Limited (202338295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in the property with her partner and […]
Case 202338295 · 19 Dec 2025
Royal Borough of Kensington and Chelsea (202315953) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202315953 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives in a […]
Case 202315953 · 19 Dec 2025
Southern Housing (202510450) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a block of flats. She has mental health […]
Case 202510450 · 19 Dec 2025
Amplius Living (202413428) Partial Maladministration
Complaint: Financial
Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a sheltered bungalow with an alarm system connected to […]
Case 202413428 · 18 Dec 2025
Amplius Living (202435047) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her 4 children. She said 3 of her children […]
Case 202435047 · 18 Dec 2025
Clarion Housing Association Limited (202424542) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Case 202424542 · 18 Dec 2025
Hyde Housing Association Limited (202407518) Partial Maladministration
Complaint: Enquiry stage
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Case 202407518 · 18 Dec 2025
Leeds City Council (202328285) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]
Case 202328285 · 18 Dec 2025
London Borough of Hackney (202348222) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]
Case 202348222 · 18 Dec 2025
Peabody Trust (202437141) Maladministration
Complaint: Managing Relations
Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a fourth floor flat with her 3 children. The […]
Case 202437141 · 18 Dec 2025
Plus Dane Housing Limited (202505207) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Case 202505207 · 18 Dec 2025
Southend on Sea City Council (202503824) Maladministration
Complaint: Managing Relations
Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives with her 3 […]
Case 202503824 · 18 Dec 2025
Southern Housing (202445176) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground floor flat. He suffers from frequent […]
Case 202445176 · 18 Dec 2025
Southern Housing (202509617) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a ground-floor flat with his son, who is […]
Case 202509617 · 18 Dec 2025
Southwark Council (202435193) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a first floor flat within […]
Case 202435193 · 18 Dec 2025
The Guinness Partnership Limited (202421926) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
Case 202421926 · 18 Dec 2025
The Guinness Partnership Limited (202510295) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Case 202510295 · 18 Dec 2025
The Riverside Group Limited (202344594) Maladministration
Complaint: Managing Relations
Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in flat in a block. The landlord is […]
Case 202344594 · 18 Dec 2025
Wigan Council (202418814) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a house with her […]
Case 202418814 · 18 Dec 2025