Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 642 of 16,227 decisions matching "lives"
Leicester City Council (202429181)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 December 2025 Background The resident lives in a 1-bedroom flat on the thirteenth floor […]
London & Quadrant Housing Trust (202423673)
Maladministration
Complaint: Managing Relations
Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 December 2025 Background The resident lives in a one-bedroom flat with […]
Radcliffe Housing Society Limited (202402351)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202402351 Decision type Investigation Landlord Radcliffe Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her daughter, who has mobility and […]
Southern Housing (202412367)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202412367 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a ground floor 1-bedroom flat with his partner and […]
Gateway Housing Association Limited (202407368)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident is a tenant of the landlord and lives in […]
Incommunities Limited (202508539)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with his wife and son at the property since […]
London & Quadrant Housing Trust (202413110)
Maladministration
Complaint: Managing Relations
Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with a joint tenant and her daughter. […]
London & Quadrant Housing Trust (202511313)
Maladministration
Complaint: Managing Relations
Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with her child in the ground […]
Sovereign Network Group (202449924)
Maladministration
Complaint: Managing Relations
Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with 2 adult children and a grandchild. She reported […]
Central Bedfordshire Council (202431480)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 9 December 2025 Background The resident lives in a ground floor flat. […]
London & Quadrant Housing Trust (202447122)
Maladministration
Complaint: Managing Relations
Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives with her daughter in a ground floor […]
Richmond Housing Partnership Limited (202450616)
Maladministration
Complaint: Managing Relations
Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives in a 1-bedroom ground floor flat in […]
The Riverside Group Limited (202431077)
Partial Maladministration
Complaint: Financial
Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 December 2025 Background The resident lives in a 1-bedroom, ground-floor flat. Due to structural […]
Accent Housing Limited (202339250)
Maladministration
Complaint: Managing Relations
Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a house. At the time of her complaint, […]
Clarion Housing Association Limited (202416613)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a flat in a block. She reported […]
GreenSquareAccord Limited (202331616)
No Maladministration
Complaint: Managing Relations
Decision Case ID 202331616 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident is elderly and lives alone. He has several vulnerabilities that the […]
London Borough of Lambeth (202405216)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a 2-bed […]
London Borough of Lambeth (202440462)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 December 2025 Background The resident lives in a flat on […]
Haringey London Borough Council (202445455)
Maladministration
Complaint: Managing Relations
Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 December 2025 Background The resident lives in a flat […]
Hyde Housing Association Limited (202507416)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident lives in a 2-bedroom flat with her son, who […]
Moat Homes Limited (202335827)
Maladministration
Complaint: Old Property Condition categories
Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December 2025 Background The resident lives in a fourth floor flat. The landlord is not the […]
Southwark Council (202325237)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202325237 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom flat in […]
London Borough of Wandsworth (202331487)
Maladministration
Complaint: Managing Relations
Decision Case ID 202331487 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 December 2025 Background The resident lives in a flat. She […]
A2Dominion Housing Group Limited (202334552)
Maladministration
Complaint: Managing Relations
Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a development consisting of 2 blocks of […]
A2Dominion Housing Group Limited (202449236)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202449236 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives in a first floor flat. What the complaint […]
Clarion Housing Association Limited (202339137)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 December 2025 Background The resident lives in a 2-bedroom maisonette over the 4th and 5th […]
Cornwall Housing Limited (202453003)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives at the property with […]
Curo Places Limited (202336482)
Maladministration
Complaint: Managing Relations
Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 December 2025 Background The resident lives in a one bed flat. Due to his vulnerabilities, […]
Home Group Limited (202504624)
Maladministration
Complaint: Managing Relations
Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident lives with her husband who has various medical conditions which […]
Norwich City Council (202424769)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident lives in a 2 bedroom […]
Peabody Trust (202333338)
Partial Maladministration
Complaint: Estate Management
Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December 2025 Background The resident lives in a fourth floor 2-bedroon flat. She has a number […]
Notting Hill Genesis (202438130)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat with her partner and 4 […]
Southway Housing Trust (Manchester) Limited (202401793)
Maladministration
Complaint: Managing Relations
Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]
Abri Group Limited (202406701)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 1-bedroom flat. Since November 2022, she has […]
Amplius Living (202431207)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house. The tenancy began in 2014. […]
Aster Group Limited (202431989)
Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]
Believe Housing Limited (202414395)
Maladministration
Complaint: Managing Relations
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Bristol City Council (202340773)
Maladministration
Complaint: Managing Relations
Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 The resident lives in a 2-bedroom terraced house. She […]
City of Wolverhampton Council (202404424)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 2 children. […]
Clarion Housing Association Limited (202509922)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in the property which a 3-bedroom maisonette. She […]
Gateshead Metropolitan Borough Council (202504764)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom mid-terrace property with her daughter. […]
GreenSquareAccord Limited (202503811)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bed house. The resident told us that she […]
Hyde Housing Association Limited (202502398)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Islington and Shoreditch Housing Association Limited (202513635)
Maladministration
Complaint: Estate Management
Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom, third-floor flat with […]
LiveWest Homes Limited (202335346)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 2-bedroom house with her daughter. She has […]
LiveWest Homes Limited (202430995)
Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a house. He is diagnosed with autism. The […]
London Borough of Camden Council (202504809)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in a […]
London Borough of Harrow (202430466)
Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident lives in the property […]
Moat Homes Limited (202345791)
Maladministration
Complaint: Managing Relations
Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with her 4 children who are either neurodivergent or […]
Notting Hill Genesis (202334336)
Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives with his partner and teenage son. The landlord refurbished […]