Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Peabody Trust (202005661)
Mediation
Complaint: Old Property Condition migrated-2025
The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.
Southern Housing Group Limited (202104632)
Outside Jurisdiction
Complaint: Information and data management
The complaint is about the landlords response to the resident’s concerns regarding a data breach.
Metropolitan Housing Trust Limited (202100327)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and replacement of the resident’s parking bollard. The landlord’s complaints handling.
Birmingham City Council (202008235)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's response to the resident’s request for compensation for personal injury and damage to personal items resulting from a leak caused by roof works.
Places for People Homes Limited (201906836)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.
Southwark Council (202005991)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while works to the property were being carried out.
Westminster City Council (202017009)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his front door. Associated complaint handling.
Anchor Hanover Group (202015843)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports of ASB made about the resident.
Broxtowe Borough Council (202008231)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the replacement shower. Handling of the formal complaint. Response to concerns that were raised about the resident’s mother injuring herself when …
Catalyst Housing Limited (202009351)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.
Home Group Limited (202002972)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.
Kingston upon Thames Council (202013280)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to the resident.
Stevenage Borough Council (202013153)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.
Tower Hamlets Council (202016524)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors.
A2Dominion Housing Group Limited (202005971)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
Birmingham City Council (202008000)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the installation of extraction fans. Damage to the resident’s belongings from mould and damp. Its complaints handling. The effects of the …
Community Gateway Association Limited (202006096)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without notice. The standard of cleaning in communal areas, including the inadequate use of Personal Protective Equipment (PPE). The landlord’s response …
Grand Union Housing Group Limited (202014248)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.
Habinteg Housing Association Limited (202016207)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Request to repair the cladding on the property. Request to repair the fan in the downstairs toilet in order to prevent smells entering the property. Request to install a lever …
Hastoe Housing Association Limited (202011428)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests for a copy of her tenancy agreement. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202000411)
No Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The landlord’s refusal to consider the resident’s complaint of 4 April 2020 about the level of compensation it had offered in …
Inquilab Housing Association Limited (202000804)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom. Complaint handling.
LiveWest Homes Limited (202007797)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns regarding defects which she had reported in respect of the property. Response to the resident’s concerns regarding high energy costs. Response to the resident’s concerns regarding staff conduct. Complaint …
Longhurst Group Limited (202002782)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect of the resident’s mental health concerns. The resident’s concerns were dealt with over six separate complaints: The landlord’s handling of …
Newlon Housing Trust (202012890)
No Maladministration
Complaint: Managing Relations
The Complaint is about the landlord’s response to residents’ reports about: Repairs to the kitchen at the property including cupboards, mixer tap and linoleum flooring. Repairs to the electric cooker. The landlord’s complaint handling.
Notting Hill Genesis (201913034)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports of problems with his boiler. The complaint is about the landlord’s complaint-handling.
One Vision Housing Limited (202010064)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) in relation to an incident on 27 June 2020.
Orbit Group Limited (201902084)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The contents of a warning letter sent to the resident in March 2019. The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint-handling.
Paragon Asra Housing Limited (202003949)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s reports of repairs required to a fence. The landlord’s response to the resident’s reports of an uninhabited neighbouring building and its …
Places for People Homes Limited (201916334)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of report of a sewage leak and concerns about drainage in the property. The landlord’s decision to enact its safeguarding policy and contact the emergency services. The landlord’s handling of a fraud investigation …
Poole Housing Partnership Ltd (202013157)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s enquiries about the use and allocation of the sheds on his estate.
The Guinness Partnership Limited (202011602)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of damage to her car window.
Home Group Limited (202009515)
Outside Jurisdiction
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property.
Lewisham Council (201912664)
Outside Jurisdiction
Complaint: Financial
This complaint is about the managing agent’s response to the resident’s request that his Thames Water, Watersure Plus, discount be backdated to 2015.
London & Quadrant Housing Trust (202013643)
Outside Jurisdiction
Complaint: Financial
The resident has complained about the following issues: That service charges for maintaining and operating a door entry system are too high. That the landlord cannot, or should not, recharge her for the full cost of this item.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a leak at the resident’s property.
Nottingham City Homes (202012436)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s decision to withhold a Responsible Tenant Award
Notting Hill Genesis (202009450)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.
One Housing Group Limited (202004807)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident has complained about the time taken to investigate and resolve their reports of inadequate water pressure in their home.
One Housing Group Limited (202011085)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with the property’s heating system and Heat Interface Units. The managing agent’s response to the resident’s reports of a defect to …
Sanctuary Housing Association (202016320)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of mould in her property.
Wakefield And District Housing Limited (202006961)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct of a member of staff who handled his previous complaint. The landlord’s rejection of the resident’s 21 July 2020 complaint …
Arun District Council (202010488)
Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained asbestos.
Bristol City Council (202008981)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for soundproofing in the property. Complaint handling.
Clarion Housing Association Limited (202100142)
Outside Jurisdiction
Complaint: Financial
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.
Croydon Council (202006413)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of and responses to the resident’s: Reports of anti-social behaviour (ASB). Request that it repairs a blocked and overflowing drain. Reports concerning the cleaning of communal areas. Complaint handling.
Housing Solutions (202006212)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The resident has complained about: The time taken by the landlord to process their mutual exchange application. The way their reports of anti-social behaviour were used in terms of the mutual exchange application.
Nottingham Community Housing Association Limited (202014644)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s property. Associated complaint handling.
Richmond Housing Partnership Limited (201909899)
Partial Maladministration
Complaint: Financial
The leaseholder has complained about: the landlord’s handling of major works related to the roof, the flooring in the communal area, and the proposed re-surfacing of the car park; and the costs of these works and its impact on the …
Rochdale Boroughwide Housing Limited (201915903)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling of repairs to the resident’s windows. Handling of the resident’s reports of damp and mould in his property.