Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Tower Hamlets Council (202008756)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the level of compensation awarded by the local authority for how a Right to Buy application was handled in 2013.
Bromford Housing Association Limited (202012170)
Maladministration
Complaint: Occupancy Rights
The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a three bedroom property; however, the resident considers that the property should be classified as a two-bedroom property.
Islington Council (202009624)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s concerns about the quality of the communal area cleaning. The landlord’s handling of the resident’s complaint on the matter.
Kingston upon Thames Council (202009426)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler. The landlord's handling of the resident’s reports of a chip in the edge of the kitchen table. The landlord's operative …
The Cambridge Housing Society Limited (202005114)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about:
Co-operative Development Society Limited (202014369)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the removal of plants from a neighbouring garden; the procurement of a new estate gardening contract; the related complaint.
Guinness Housing Association Limited (202004732)
Maladministration
Complaint: Managing Relations
The resident complained about the landlord's response to:
Housing 21 (202002419)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns the landlord’s handling of the resident’s: request for compensation for items she had purchased for the property. request for her previous complaint about issues including anti-social behaviour (ASB), staff conduct and repairs to be reinvestigated as she …
Jigsaw Homes Tameside (202000469)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property.
Lewisham Council (201913042)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the fire panel, and its response to his subsequent formal complaint.
Notting Hill Genesis (202002199)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about:
Optivo (202007672)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the kitchen when the resident moved into the property, and the landlord’s response to the resident’s request to renew it. The …
Orbit Group Limited (201908846)
Reasonable Redress
Complaint: Financial
The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a …
South Tyneside Council (202012625)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property.
Islington Council (201912304)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaints are about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) prior to March 2020. Concerns that landlord staff had behaved in a racially motivated manner. Reports of ASB from March 2020 onwards. Formal complaint.
Southwark Council (202003378)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.
London Borough of Enfield (201914492)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s:
Royal Borough of Kensington and Chelsea (202002742)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.
Slough Borough Council (201817026)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.
Metropolitan Housing Trust Limited (202011850)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue.
One Vision Housing Limited (202015896)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact the landlord’s handling of the resident’s housing application had on his health.
Optivo (202003490)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the way the landlord has handled the resident’s reports of antisocial behaviour (ASB).
Peabody Trust (202003187)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in relation to the sale of her property.
Portsmouth Rotary Housing Association Limited (201906869)
No Maladministration
Complaint: Financial
The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm testing at the property. Staff conduct and professionalism.
Southway Housing Trust (Manchester) Limited (202015797)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the resident said was caused by the growth of mould in the property.
Welwyn Hatfield Borough Council (202011128)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. events after the final complaint response of 16 October 2020.
London & Quadrant Housing Trust (202006559)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s handling of the resident’s service charge account. The landlord’s handling of the resident’s request for a credit in relation to charges for scaffolding. The landlord’s handling of the resident’s complaint.
Metropolitan Housing Trust Limited (201912991)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.
Metropolitan Housing Trust Limited (202009429)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.
Metropolitan Housing Trust Limited (202101346)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property.
Midland Heart Limited (201816955)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property.
Southwark Council (202014568)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works.
Tower Hamlets Council (202005008)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.
Waltham Forest Council (202007804)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a missing window following the mutual exchange. The landlord’s response to the resident’s reports of mice infestation, missed bin collections, and …
Cheshire Peaks & Plains Housing Trust (201910162)
Maladministration
Complaint: Estate Management
The complaint is about:
Metropolitan Thames Valley Housing (202009696)
Outside Jurisdiction
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the reasonableness of these charges.
Notting Hill Genesis (201909608)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; aggressive behaviour; using the resident’s bin; leaving litter in communal areas; keeping an unauthorised dog; noise caused by their faulty …
Optivo (202100731)
Mediation
Complaint: Estate Management
The complaint is about the landlord’s response to:
Orbit Group Limited (201909990)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling.
Peabody Trust (202007534)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s:
Westminster City Council (202006854)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat. Repairs to her front door and frame, and the communal shed gate lock. Its associated …
Citizen Housing (202005427)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s requests for repairs to the floorboards in his property prior to July 2020. The effect that the condition of the floorboards had on the resident’s health. The resident’s concerns regarding …
Clarion Housing Association Limited (202000374)
Reasonable Redress
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.
Complaint: Information and data management
The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property.
London Borough of Hackney (202004219)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the: Landlord’s handling of the resident’s reports of noise nuisance from her neighbour. Landlord’s record keeping and complaint handling. Effect of noise nuisance on the health of the resident’s family.
London & Quadrant Housing Trust (202014377)
Outside Jurisdiction
Complaint: Financial
The complaint is about the payability and reasonableness of the service charges at the property.
Plymouth Community Homes Limited (201907375)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to reports of anti-social behaviour (ASB).
Stonewater Limited (202011072)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the property, response to the resident’s reports of repairs required to the communal back door to the property, complaints handling.
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the repair to the boiler.