Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,784 of 16,227 decisions matching "investigation"

Leeds City Council (202332405) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The resident raised a complaint with the […]
Case 202332405 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202335928) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a […]
Case 202335928 · 10 Nov 2025
London Borough of Hammersmith and Fulham (202339384) Mediation
Complaint: Responsive repairs/activity
Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 November 2025 Background The resident reported issues with her windows to the […]
Case 202339384 · 10 Nov 2025
London & Quadrant Housing Trust (202336258) Mediation
Complaint: Old Property Condition categories
Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives with her daughter who has a […]
Case 202336258 · 10 Nov 2025
NSAH (Alliance Homes) Limited (202444126) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a house. The resident complained to […]
Case 202444126 · 10 Nov 2025
Peabody Trust (202315057) Maladministration
Complaint: Managing Relations
Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November 2025 Background The resident is a leaseholder of the landlord. He complained to the landlord […]
Case 202315057 · 10 Nov 2025
Sanctuary Housing Association (202404880) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in the property with her children. The property is […]
Case 202404880 · 10 Nov 2025
Southampton City Council (202431015) Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 November 2025 Background The resident is a leaseholder of the landlord. […]
Case 202431015 · 10 Nov 2025
Southwark Council (202400316) Reasonable Redress
Complaint: Managing Relations
Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a 1-bed flat. The resident lives […]
Case 202400316 · 10 Nov 2025
Stevenage Borough Council (202408578) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November 2025 Background The resident is the leaseholder of a 1 bedroom, first floor flat. […]
Case 202408578 · 10 Nov 2025
The Riverside Group Limited (202409660) Maladministration
Complaint: Managing Relations
Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a 2-bed house with her partner […]
Case 202409660 · 10 Nov 2025
City of Westminster Council (202501439) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 7 November 2025 Background The resident lives in a 2-bedroom third floor flat with her […]
Case 202501439 · 7 Nov 2025
Clarion Housing Association Limited (202428538) Partial Maladministration
Complaint: Financial
Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident’s tenancy of the property, a one-bedroom house, began in […]
Case 202428538 · 7 Nov 2025
Clarion Housing Association Limited (202433180) Reasonable Redress
Complaint: Financial
Decision Case ID 202433180 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 5 November 2025 Background The resident pays a service charge to the landlord which includes […]
Case 202433180 · 7 Nov 2025
Gentoo Group Limited (202334556) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334556 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has spinal problems, which the landlord is aware of. […]
Case 202334556 · 7 Nov 2025
Haringey London Borough Council (202501855) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident’s ground floor flat, owned […]
Case 202501855 · 7 Nov 2025
Home Group Limited (202220095) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has told the landlord that she is vulnerable and […]
Case 202220095 · 7 Nov 2025
London Borough of Islington (202429645) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 07 November 2025 Background The resident raised concerns about damp, mould, and a pest […]
Case 202429645 · 7 Nov 2025
London Borough of Lambeth (202410952) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 November 2025 Background The property is in a building that contains 2 flats. The […]
Case 202410952 · 7 Nov 2025
London Borough of Lambeth (202428095) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bed […]
Case 202428095 · 7 Nov 2025
Orbit Group Limited (202509095) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202509095 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident reported issues with her front door to the landlord […]
Case 202509095 · 7 Nov 2025
Sanctuary Housing Association (202336033) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a one bedroom basement flat, with 3 flats […]
Case 202336033 · 7 Nov 2025
Sanctuary Housing Association (202413206) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident lives in a one-bedroom flat. He has physical health conditions, […]
Case 202413206 · 7 Nov 2025
Sanctuary Housing Association (202450021) Partial Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a 2-bedroom house that the resident has occupied […]
Case 202450021 · 7 Nov 2025
Sandwell Metropolitan Borough Council (202318239) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]
Case 202318239 · 7 Nov 2025
Thurrock Council (202336412) No Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident has a joint tenancy with his […]
Case 202336412 · 7 Nov 2025
Birmingham City Council (202330777) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 November 2025 Background The resident moved into his bungalow on 12 March 2018. Laminate […]
Case 202330777 · 6 Nov 2025
Birmingham City Council (202423205) Reasonable Redress
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder of a first […]
Case 202423205 · 6 Nov 2025
Bromsgrove District Housing Trust Limited (202447551) Maladministration
Complaint: Responsive repairs/activity
Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident has been a tenant of the landlord at […]
Case 202447551 · 6 Nov 2025
East End Homes Limited (202316016) Maladministration
Complaint: Managing Relations
Decision Case ID 202316016 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder. She raised concerns regarding the repairs, […]
Case 202316016 · 6 Nov 2025
East Midlands Housing Group Limited (202336363) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202336363 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 6 November 2025 Background The resident lives in first floor flat. The […]
Case 202336363 · 6 Nov 2025
ForHousing Limited (202405013) Maladministration
Complaint: Managing Relations
Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord, and her tenancy began […]
Case 202405013 · 6 Nov 2025
Hyde Housing Association Limited (202439412) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord in a […]
Case 202439412 · 6 Nov 2025
Moat Homes Limited (202335768) Partial Maladministration
Complaint: Financial
Decision Case ID 202335768 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background At the time of the complaint, the resident lived in a 2-bedroom […]
Case 202335768 · 6 Nov 2025
Notting Hill Genesis (202345691) Maladministration
Complaint: Financial
Decision Case ID 202345691 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 6 November 2025 Background The resident is the shared owner of the property. The landlord is […]
Case 202345691 · 6 Nov 2025
Notting Hill Genesis (202427481) No Maladministration
Complaint: Financial
Decision Case ID 202427481 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder and has occupied the property, since 2011. On […]
Case 202427481 · 6 Nov 2025
One Housing Group Limited (202427768) Maladministration
Complaint: Managing Relations
Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident became a leaseholder of the property in October 2018. […]
Case 202427768 · 6 Nov 2025
Orbit Group Limited (202332065) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202332065 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident’s property is a ground floor flat within a 4-storey […]
Case 202332065 · 6 Nov 2025
Peabody Trust (202410474) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives alone in a 2 bed third floor flat. In […]
Case 202410474 · 6 Nov 2025
Southern Housing (202424775) Maladministration
Complaint: Managing Relations
Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in a ground floor flat. They said they have […]
Case 202424775 · 6 Nov 2025
Southwark Council (202308062) Maladministration
Complaint: Local Authority / ALMO or TMO
`Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in the 1 bedroom 4th […]
Case 202308062 · 6 Nov 2025
LiveWest Homes Limited (202407649) Reasonable Redress
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 November 2025 Background The resident has lived at the property for many years. She […]
Case 202407649 · 5 Nov 2025
London Borough of Croydon (202409223) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 November 2025 Background The resident lives in the property, […]
Case 202409223 · 5 Nov 2025
London Borough of Lambeth (202452181) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 November 2025 Background The resident is a leaseholder of the […]
Case 202452181 · 5 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202336744) Reasonable Redress
Complaint: Estate Management
Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident lives in a 2-bedroom mid terraced house. […]
Case 202336744 · 5 Nov 2025
Metropolitan Thames Valley Housing (MTV) (202439920) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 November 2025 Background The resident, who lived with his family at […]
Case 202439920 · 5 Nov 2025
Octavia Housing (202503838) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident has lived in a 1-bedroom flat for 10 years. Over […]
Case 202503838 · 5 Nov 2025
One Housing Group Limited (202336475) Maladministration
Complaint: Old Property Condition categories
Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident was in the process of having numerous repairs completed […]
Case 202336475 · 5 Nov 2025
Stonewater Limited (202335116) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November 2025 Background The property is a first-floor flat. The intercom entry system is located at […]
Case 202335116 · 5 Nov 2025
Clarion Housing Association Limited (202422633) No Maladministration
Complaint: Estate Management
Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in a 1-bedroom ground floor flat. He […]
Case 202422633 · 4 Nov 2025