Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,784 of 16,227 decisions matching "investigation"

Southern Housing (202312170) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her daughter, son in […]
Case 202312170 · 31 Oct 2025
Southern Housing (202424654) No Maladministration
Complaint: Managing Relations
Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is a joint tenant with her partner and they live […]
Case 202424654 · 31 Oct 2025
Southern Housing (202429128) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat on the fifth floor. The resident has […]
Case 202429128 · 31 Oct 2025
Sovereign Network Group (202339751) Maladministration
Complaint: Managing Relations
Decision Case ID 202339751 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in 2-bedroom property and has physical health vulnerabilities. […]
Case 202339751 · 31 Oct 2025
Spitalfields Housing Association Limited (202217735) Partial Maladministration
Complaint: Financial
Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a first floor flat in a […]
Case 202217735 · 31 Oct 2025
St Albans City and District Council (202429798) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]
Case 202429798 · 31 Oct 2025
Stonewater Limited (202412475) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a flat on an estate. He has complained about […]
Case 202412475 · 31 Oct 2025
The Guinness Partnership Limited (202338247) No Maladministration
Complaint: Financial
Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]
Case 202338247 · 31 Oct 2025
The Guinness Partnership Limited (202444348) Reasonable Redress
Complaint: Responsive repairs/activity
Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. On 29 November 2024, […]
Case 202444348 · 31 Oct 2025
Thirteen Housing Group Limited (202445642) Maladministration
Complaint: Managing Relations
Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her young children. […]
Case 202445642 · 31 Oct 2025
Torus62 Limited (202341603) Maladministration
Complaint: Managing Relations
Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat in a 3 story building. […]
Case 202341603 · 31 Oct 2025
Torus62 Limited (202402631) No Maladministration
Complaint: Financial
Decision Case ID 202402631 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident purchased the lease in January 2014. What the complaint is about The […]
Case 202402631 · 31 Oct 2025
A2Dominion Housing Group Limited (202337249) Maladministration
Complaint: Managing Relations
Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property, a first floor flat, since […]
Case 202337249 · 30 Oct 2025
A2Dominion Housing Group Limited (202412695) Maladministration
Complaint: Managing Relations
Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background The resident resides in a 2-bedroom flat. He raised various concerns […]
Case 202412695 · 30 Oct 2025
Abri Group Limited (202324968) No Maladministration
Complaint: Managing Relations
Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident occupied the property with her husband and 5 children. […]
Case 202324968 · 30 Oct 2025
Abri Group Limited (202504040) Maladministration
Complaint: Managing Relations
Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2 bedroom flat with her daughter. […]
Case 202504040 · 30 Oct 2025
Adur District Council (202440819) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]
Case 202440819 · 30 Oct 2025
Amplius Living (202418079) Maladministration
Complaint: Estate Management
Decision Case ID 202418079 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident’s property is a 1-bedroom house. The property shares a communal […]
Case 202418079 · 30 Oct 2025
Aster Group Limited (202346098) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The property is a 3-bedroom house built in 2019. The resident has […]
Case 202346098 · 30 Oct 2025
Birmingham City Council (202332678) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in the property, a 2-bedroom house, with her […]
Case 202332678 · 30 Oct 2025
Brighton and Hove City Council (202441528) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 30 October 2025 Background The resident has lived in […]
Case 202441528 · 30 Oct 2025
Bristol City Council (202415249) Maladministration
Complaint: Managing Relations
Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 1-bedroom concrete bungalow. […]
Case 202415249 · 30 Oct 2025
Citizen Housing Group Limited (202330437) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident moved into the property, a one bedroom flat […]
Case 202330437 · 30 Oct 2025
City of Wolverhampton Council (202332042) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds a tenancy with the […]
Case 202332042 · 30 Oct 2025
Clarion Housing Association Limited (202315456) Mediation
Complaint: Managing Relations
Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 Background At the beginning of 2023, the resident was supplied with a […]
Case 202315456 · 30 Oct 2025
Clarion Housing Association Limited (202334818) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house. The landlord was […]
Case 202334818 · 30 Oct 2025
Clarion Housing Association Limited (202348465) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds an assured tenancy with the landlord and […]
Case 202348465 · 30 Oct 2025
Clarion Housing Association Limited (202408708) Partial Maladministration
Complaint: Old Complaints Handling categories
Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2-bedroom house at the time of […]
Case 202408708 · 30 Oct 2025
Clarion Housing Association Limited (202429668) No Maladministration
Complaint: Managing Relations
Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a one-bedroom flat. He has long-term physical […]
Case 202429668 · 30 Oct 2025
Community Gateway Association Limited (202325167) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house under an assured […]
Case 202325167 · 30 Oct 2025
Cornwall Housing Limited (202441209) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lived in a one-bedroom flat […]
Case 202441209 · 30 Oct 2025
Curo Places Limited (202425356) Maladministration
Complaint: Managing Relations
Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house with his wife and 8 […]
Case 202425356 · 30 Oct 2025
Darlington Borough Council (202411824) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor […]
Case 202411824 · 30 Oct 2025
Gloucester City Homes Limited (202429315) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a first-floor studio flat. He told the […]
Case 202429315 · 30 Oct 2025
Great Places Housing Association (202414406) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202414406 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom semi-detached home. He raised […]
Case 202414406 · 30 Oct 2025
London Borough of Hackney (202504163) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a secure tenant of […]
Case 202504163 · 30 Oct 2025
London Borough of Hammersmith and Fulham (202345959) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a […]
Case 202345959 · 30 Oct 2025
London Borough of Hillingdon (202329872) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202329872 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 30 October 2025 Background The resident has a flexible tenancy […]
Case 202329872 · 30 Oct 2025
London Borough of Lambeth (202419912) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202419912 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 October 2025 Background The resident lives in a ground-floor 2-bedroom […]
Case 202419912 · 30 Oct 2025
London Borough of Lewisham (202435916) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a single parent with 4 children, aged […]
Case 202435916 · 30 Oct 2025
London Borough of Newham (202439983) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom, […]
Case 202439983 · 30 Oct 2025
London & Quadrant Housing Trust (202323380) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives alone in sheltered accommodation. The landlord […]
Case 202323380 · 30 Oct 2025
London & Quadrant Housing Trust (202338725) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202338725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Date 30 October 2025 Background The resident lives in a first-floor flat. She and other neighbours […]
Case 202338725 · 30 Oct 2025
London & Quadrant Housing Trust (202421521) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a block of flats and has […]
Case 202421521 · 30 Oct 2025
London & Quadrant Housing Trust (202440302) Maladministration
Complaint: Estate Management
Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor flat with communal […]
Case 202440302 · 30 Oct 2025
Manchester City Council (202343802) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident, who has since terminated his tenancy, […]
Case 202343802 · 30 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202304757) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor 2-bedroom flat. She […]
Case 202304757 · 30 Oct 2025
Notting Hill Genesis (202321625) No Maladministration
Complaint: Managing Relations
Decision Case ID 202321625 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a basement flat with her son and daughter. […]
Case 202321625 · 30 Oct 2025
Orbit Housing Association Limited (202343750) Maladministration
Complaint: Managing Relations
Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom house under an agreement […]
Case 202343750 · 30 Oct 2025
Origin Housing Limited (202336564) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the ground floor with […]
Case 202336564 · 30 Oct 2025