Housing Ombudsman Decisions

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases

Decisions by Year

Top Landlords by Volume

Clarion Housing Association Limited 817
Peabody Trust 522
London & Quadrant Housing Trust 517
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 360
Metropolitan Thames Valley Housing (MTV) 313

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Browse by Outcome

Severe Maladministration (161) Maladministration (6,396) Partial (5,201) No Maladministration (2,212) Reasonable Redress (1,419) Mediation (232) Outside Jurisdiction (581)

Common Topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group about november property local authority trust secure bedroom

Top Landlords

Clarion Housing Association Limited (817) Peabody Trust (522) London & Quadrant Housing Trust (517) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (360) Metropolitan Thames Valley Housing (MTV) (313) Hyde Housing Association Limited (309) The Guinness Partnership Limited (299) Southern Housing (273) Southwark Council (266) A2Dominion Housing Group Limited (239) Notting Hill Genesis (229)
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Showing 1,784 of 16,227 decisions matching "investigation"

London Borough of Hammersmith and Fulham (202441018) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a […]
Case 202441018 · 4 Nov 2025
London Borough of Hounslow (202343086) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a secure tenant […]
Case 202343086 · 4 Nov 2025
Notting Hill Genesis (202429292) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a 4 bedroom flat on the fourth (and top) […]
Case 202429292 · 4 Nov 2025
Sovereign Network Group (202400986) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a one bedroom bungalow. In February 2024, […]
Case 202400986 · 4 Nov 2025
Sovereign Network Group (202440772) No Maladministration
Complaint: Estate Management
Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in the property, which has its own driveway. […]
Case 202440772 · 4 Nov 2025
Together Housing Association Limited (202343166) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident is an assured tenant and lives in a 2-bedroom […]
Case 202343166 · 4 Nov 2025
Trident Housing Association Limited (202429736) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident and her partner live in a 2-bedroom ground […]
Case 202429736 · 4 Nov 2025
Kirklees Metropolitan Borough Council (202306969) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date 3 November 2025 Background Before moving to the property, the resident was living with her […]
Case 202306969 · 3 Nov 2025
London Borough of Camden Council (202401024) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 3 November 2025 Background The property is a first-floor 4-bedroom […]
Case 202401024 · 3 Nov 2025
Sanctuary Housing Association (202531652) Partial Maladministration
Complaint: Financial
Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 November 2025 Background The resident was an assured tenant of the landlord from 2014. […]
Case 202531652 · 3 Nov 2025
A2Dominion Housing Group Limited (202344331) Maladministration
Complaint: Estate Management
Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a one-bedroom flat on the third floor of […]
Case 202344331 · 31 Oct 2025
Clarion Housing Association Limited (202413791) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her son […]
Case 202413791 · 31 Oct 2025
Clarion Housing Association Limited (202421608) Partial Maladministration
Complaint: Financial
Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a house with her 3 children. […]
Case 202421608 · 31 Oct 2025
Crawley Borough Council (202342908) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a property […]
Case 202342908 · 31 Oct 2025
Great Places Housing Association (202423526) Maladministration
Complaint: Managing Relations
Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom semi-detached house, her […]
Case 202423526 · 31 Oct 2025
GreenSquareAccord Limited (202406999) No Maladministration
Complaint: Estate Management
Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat in a block with her children. […]
Case 202406999 · 31 Oct 2025
Hastoe Housing Association Limited (202332705) No Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. What the complaint […]
Case 202332705 · 31 Oct 2025
Home Group Limited (202330354) Maladministration
Complaint: Estate Management
Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 3-bedroom house. The tenancy started in July 2019 […]
Case 202330354 · 31 Oct 2025
London Borough of Ealing (202426484) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident has been the leaseholder of […]
Case 202426484 · 31 Oct 2025
London Borough of Islington (202341071) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202341071 · 31 Oct 2025
London Borough of Lambeth (202330224) Maladministration
Complaint: Health and Safety (inc. building safety)
Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 4-bedroom terraced […]
Case 202330224 · 31 Oct 2025
London Borough of Lambeth (202342651) Maladministration
Complaint: Managing Relations
Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property as a leaseholder since 2012. […]
Case 202342651 · 31 Oct 2025
London Borough of Lambeth (202501138) Maladministration
Complaint: Managing Relations
Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The property is a ground-floor flat. The resident […]
Case 202501138 · 31 Oct 2025
London Borough of Newham (202445140) No Maladministration
Complaint: Managing Relations
Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in the property, a […]
Case 202445140 · 31 Oct 2025
London Borough of Tower Hamlets (202426456) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]
Case 202426456 · 31 Oct 2025
London Borough of Tower Hamlets (202427344) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]
Case 202427344 · 31 Oct 2025
London Borough of Waltham Forest (202333291) Maladministration
Complaint: Local Authority / ALMO or TMO
The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as part of the investigation.
Case 202333291 · 31 Oct 2025
London Borough of Wandsworth (202346831) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]
Case 202346831 · 31 Oct 2025
London & Quadrant Housing Trust (202321581) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a two-bedroom house with sole use […]
Case 202321581 · 31 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202424716) Partial Maladministration
Complaint: Financial
Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the landlord’s. He owns […]
Case 202424716 · 31 Oct 2025
Metropolitan Thames Valley Housing (MTV) (202428004) Maladministration
Complaint: Estate Management
Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block owned […]
Case 202428004 · 31 Oct 2025
Norwich City Council (202402008) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2 bedroomed ground […]
Case 202402008 · 31 Oct 2025
Norwich City Council (202423175) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]
Case 202423175 · 31 Oct 2025
Nottingham City Council (202504955) Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Case 202504955 · 31 Oct 2025
Notting Hill Genesis (202339571) Maladministration
Complaint: Managing Relations
Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 October 2025 Background The resident lives with her family in a 2 bedroom flat in […]
Case 202339571 · 31 Oct 2025
Notting Hill Genesis (202446729) Partial Maladministration
Complaint: Estate Management
Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property […]
Case 202446729 · 31 Oct 2025
Notting Hill Genesis (202449521) Partial Maladministration
Complaint: Financial
Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy which started in May 2010 and […]
Case 202449521 · 31 Oct 2025
One Housing Group Limited (202502462) Maladministration
Complaint: Managing Relations
Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]
Case 202502462 · 31 Oct 2025
Orbit Group Limited (202317747) Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]
Case 202317747 · 31 Oct 2025
Orbit Group Limited (202345648) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She […]
Case 202345648 · 31 Oct 2025
Orbit Housing Association Limited (202504217) Maladministration
Complaint: Managing Relations
Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]
Case 202504217 · 31 Oct 2025
Peabody Trust (202302435) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a second floor flat. He reported anti-social behaviour […]
Case 202302435 · 31 Oct 2025
Peabody Trust (202315937) Partial Maladministration
Complaint: ASB/Abuse/Nuisance
Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy with the landlord and the property […]
Case 202315937 · 31 Oct 2025
Peabody Trust (202319517) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has been an assured tenant of the landlord since March […]
Case 202319517 · 31 Oct 2025
Peabody Trust (202336108) Maladministration
Complaint: Managing Relations
Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]
Case 202336108 · 31 Oct 2025
Peabody Trust (202421763) Maladministration
Complaint: Managing Relations
Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The lead resident made the complaint to the landlord and the Ombudsman as […]
Case 202421763 · 31 Oct 2025
Peabody Trust (202429291) Maladministration
Complaint: Managing Relations
Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block. What the complaint is […]
Case 202429291 · 31 Oct 2025
Royal Borough Of Greenwich (202430607) Partial Maladministration
Complaint: Local Authority / ALMO or TMO
Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]
Case 202430607 · 31 Oct 2025
Sanctuary Housing Association (202405207) Partial Maladministration
Complaint: Managing Relations
Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident holds a joint assured tenancy with the landlord in […]
Case 202405207 · 31 Oct 2025
Sanctuary Housing Association (202440846) Maladministration
Complaint: Managing Relations
Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident is a leaseholder of the property, which is a 2-bedroom flat […]
Case 202440846 · 31 Oct 2025