Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
Birmingham City Council (202010091)
Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.
Clarion Housing Association Limited (201908255)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.
Clarion Housing Association Limited (202002914)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint.
Croydon Council (202001124)
Outside Jurisdiction
Complaint: Local Authority / ALMO or TMO
The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs.
Harlow District Council (202003552)
No Maladministration
Complaint: Financial
The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works.
Home Group Limited (202010713)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.
Accent Housing Limited (202010148)
No Maladministration
Complaint: Estate Management
The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The landlord’s response to the resident’s request for a service charge refund in relation to …
Islington Council (202002434)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at the property.
London & Quadrant Housing Trust (201914231)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The resident’s complaints are about:
Notting Hill Home Ownership Limited (202001071)
No Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about:
Optivo (202008137)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building and communal areas.
Southwark Council (202003065)
No Maladministration
Complaint: Financial
The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the resident’s carpets following a water leak. The resident’s concerns related to the condition of the property. The resident’s request for …
Barnet Council (202011309)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the resident’s reports of anti-social behaviour (ASB) by her neighbour. The report will also address the landlord’s handling of the complaint.
Camden Council (202009166)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202004507)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
Croydon Council (202011660)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The resident’s report of her sound insulation being inadequate.
East Riding of Yorkshire Council (201904145)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in the garden. Works to the kitchen floor and doors and the fitting of radiators at the property. The contractor attending …
Hackney Council (202003776)
Outside Jurisdiction
This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, and to rent a garage in 2018.
Haringey Council (202004508)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her neighbours flat prior to June 2016. The landlord’s response to the resident’s reports in September 2020 of issues arising with …
Home Group Limited (202008927)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the resident’s report that its operatives attended without appropriate personal protective equipment (PPE) and did not maintain social …
Kingston upon Thames Council (201903721)
Maladministration
Complaint: Local Authority / ALMO or TMO
The resident has complained about the landlord’s handling of their reports of anti-social behaviour.
Kingston upon Thames Council (201915804)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: the landlord’s response to the resident’s report about the communal front door, this was raised in February/March 2020. the landlord’s delay in logging the complaint. the way the landlord handled the second complaint about the communal …
Lambeth Council (201902272)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s: response to the resident’s reports that her property was not suitable for her needs when initially allocated to her; response to the resident’s request to be rehoused through the local authority’s choice based letting …
Lambeth Council (201911089)
Partial Maladministration
Complaint: Managing Relations
The Complaint is about the landlord’s response to resident’s reports about: The administration of the service charge at the property. The issuing of arrears letters and invoices by the landlord. The landlord’s complaint handling. The cost and level of service …
LiveWest Homes Limited (202010096)
Partial Maladministration
Complaint: Old Charges categories
The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. The landlord's handling of the resident’s requests to staircase the property. The landlord’s complaint handling. The amount of overcharged rent …
Midland Heart Limited (201916194)
Partial Maladministration
The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB made against her. This Service will also investigate the landlord’s complaints handling.
Newlon Housing Trust (202012759)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent damp, mould, and damage to her personal belongings.
Peabody Trust (202002384)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This Service will also consider the landlord’s complaints handling.
Sovereign Housing Association Limited (202005006)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident.
Women’s Pioneer Housing Limited (202003638)
No Maladministration
The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The reasonableness of the landlord’s proposal to increase the resident’s service charge. The Ombudsman has also considered the landlord’s handling of …
Aspire Housing Limited (202008253)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. The landlord’s response to the resident’s concerns about the communal doors, car park gate and the building’s ventilation system.
Canterbury City Council (201812829)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about: The landlord’s handling of the resident’s reports of sound transference from the flat above. The landlord’s complaint handling.
Hammersmith and Fulham Council (202005977)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for delays in completing repairs between April 2019 and November 2020. How the landlord handled repairs reported at the property from …
Harrow Council (202001658)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721)
Reasonable Redress
Complaint: Applicant
This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was mis-sold to her. Problems the resident experienced at the time of her VRTB application and viewing …
Ocean Housing Limited (202001833)
Reasonable Redress
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information provided by the landlord about the property in 2017 at the time of the resident’s first RTB application.
One Housing Group (202012573)
Partial Maladministration
Complaint: Estate Management
The complaint is about: the landlord’s decision not to remove a tree. The delay in the landlord’s response to the complaint.
Royal Borough of Kensington and Chelsea (202009234)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling of the resident’s request for rehousing. The landlord’s complaints handling.
Southern Housing Group Limited (201915218)
Partial Maladministration
Complaint: Old Charges categories
The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a claim for possession of the property. How the landlord handled reports of anti-social behaviour (ASB) against her and her household, …
Watford Community Housing Trust (202008650)
No Maladministration
Complaint: Old Tenants Behaviour categories
This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y and Ms Z) after 16 September 2020. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her …
Catalyst Housing Limited (202003309)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.
Community Gateway Association Limited (202002560)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 pandemic; Handling of an asbestos survey at the resident’s property during the Covid-19 pandemic; Complaint handling.
Great Places Housing Group Limited (201913746)
Maladministration
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Karbon Homes Limited (201906063)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint.
London & Quadrant Housing Trust (202000937)
No Maladministration
Complaint: Old Outside HOS Jurisdiction categories
The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a burglary.
North Tyneside Council (201915018)
No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Orbit Group Limited (201912684)
Mediation
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Peabody Trust 2018 (202007451)
No Maladministration
Complaint: Policy Review
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.
Clarion Housing Association Limited (202000626)
Partial Maladministration
Complaint: Financial
The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not addressed all the outstanding repairs or complaint issues by the time of the final response. The landlord provided poor customer …
Cotman Housing Association Limited (201914754)
No Maladministration
Complaint: Financial
In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the resident for damages caused by a boiler leak in January 2019. The resident is charged a different amount to other …