Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 13,215 of 16,227 decisions matching "about"
A2Dominion Housing Group Limited (201914932)
Reasonable Redress
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
Orbit Group Limited (202002942)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Sanctuary Housing Association (202009170)
Reasonable Redress
Complaint: Staff Training
The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; complaints handling.
Anchor Hanover Group (202008755)
Maladministration
Complaint: Old Property Condition categories
The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the landlord’s complaints handling.
Birmingham City Council (202007242)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the landlord’s complaints handling.
Cambridge City Council (202009399)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s application of its abandonment process to the resident.
Cross Keys Homes Limited (202003275)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings damaged by damp and mould at her previous property. Duplication of rent resulting in rent arrears in 2019. The additional …
Leeds City Council (201909241)
Partial Maladministration
The complaint is about the landlord’s: handling of repairs to remedy damp in the resident’s property, response to the resident’s report of his new toilet being unsuitable, complaint handling
Leeds City Council (202000707)
No Maladministration
Complaint: Local Authority / ALMO or TMO
This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property.
Peabody Trust 2018 (202004640)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.
Birmingham City Council (202009260)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord's response to the resident's request to replace the kitchen.
Hammersmith and Fulham Council (202008846)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of redress offered by the landlord for the delay, distress and inconvenience caused. The landlord’s response to the request for redress …
Red Kite Community Housing Limited (201915237)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating system. The upgrade work to the electrics. The asbestos removal. The handling of a decant. The lack of a damp-proof …
Sandwell Metropolitan Borough Council (201906786)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
East Devon District Council (202008910)
Maladministration
Complaint: Old Home Ownership Issues (not new build) categories
The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.
Walsall Housing Group Limited (202000914)
No Maladministration
Complaint: Estate Management
The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.
East Midlands Housing Group Limited (201913963)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof. Handling of complaints raised about behaviour of contractors when attending repairs. Delay in holding the …
Gentoo Group Limited (202006624)
Reasonable Redress
The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had …
London & Quadrant H T (201912314)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: repairs to the resident’s home; the related complaint.
Notting Hill Home Ownership Limited (202001957)
Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.
Southwark Council (202004554)
Maladministration
Complaint: Leaseholder
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
Southwark Council (202005132)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
Incommunities Limited (202011217)
No Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and bathroom sinks.
Jigsaw Homes Group Limited (202007735)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Complaint: Estate Management
The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance.
Orbit Housing Association Limited (201910103)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.
Wandsworth Council (201914344)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports of poor communication and staff conduct. The landlord’s complaints handling.
Wythenshawe Community Housing Group (2) Limited (202006965)
Reasonable Redress
The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.
Lambeth Council (201914204)
Mediation
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s request for redecoration of the communal area.
Newlon Housing Trust (201910275)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the resident’s reports of antisocial behaviour (asb) at the property, complaint handling.
Notting Hill Genesis (201914026)
Reasonable Redress
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s: request for rent statements to be posted to her monthly; request for a key to the communal electricity meter cupboard; request for information about heating help through the government’s ‘Warm …
Cotman Housing Association Limited (201909104)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe leak; associated formal complaint.
One Housing Group Limited (202005806)
Partial Maladministration
The complaint is about: The landlord’s response to the resident’s allegation that it did not inform her about the Government’s guidance in relation to fire safety and cladding in respect of her staircasing application; The landlord’s communication and complaint handling.
Clarion Housing Association Limited (202000800)
Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s response to reports of noise transference from a neighbouring property.
Cottsway Housing Association Limited (202012186)
Outside Jurisdiction
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Harlow District Council (202008943)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve the issue and its decision not to compensate the resident for damage caused to the property.
Network Homes Limited (202001202)
Reasonable Redress
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Newlon Housing Trust (201900742)
Partial Maladministration
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of:
Optivo (202001344)
No Maladministration
Complaint: Old Compensation categories
The complaint is about the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods following a leak.
Sanctuary Housing Association (202004462)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: the resident’s reports of damp and mould in the property leading up to 2017. the resident’s reports of damp and mould in the property from 2018. The Ombudsman has also investigated how …
Thames Valley Housing Association Limited (202003011)
Reasonable Redress
Complaint: Managing Relations
The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, and to his subsequent formal complaint.
Orbit Group Limited (202006176)
Mediation
The complaint is about the length of time the landlord has taken to resolve repairs. The complaint is about the landlord’s handling of the complaint.
Southwark Council (202004203)
Mediation
The resident complained about the landlord’s response to an ant infestation in the property.
Torus62 Limited (202008955)
Mediation
Complaint: Old Property Condition categories
The resident has complained about the landlord’s handling of the repair to their toilet.
Wythenshawe Community Housing Group (2) Limited (202007860)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in 2016, following reports of damp in her property. The landlord’s response to the resident’s reports of damp and mould in …
A2Dominion Homes Limited (202010262)
Mediation
Complaint: Old Compensation categories
The complaint is about the landlord’s handling of an obstruction to the resident’s parking space.
Birmingham City Council (202005389)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the kitchen layout in relation to the resident’s request to install a fridge/freezer.
Midland Heart Limited (202005414)
Partial Maladministration
Complaint: Managing Relations
The complaint is about:
Newcastle-upon-Tyne City Council (202006869)
No Maladministration
Complaint: Managing Relations
The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's handling of the resident’s complaint.
Notting Hill Genesis (202008442)
No Maladministration
Complaint: Old Tenants Behaviour categories
The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA).