Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
London & Quadrant Housing Trust (L&Q) (202126529)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.
Peabody Trust (202104592)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding the allowance for the communal electricity supply. The resident’s injury and the associated insurance claim. The resident’s formal complaint.
Brighton Housing Trust (202211942)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint handling.
Trafford Housing Trust Limited (202109324)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.
London & Quadrant Housing Trust (L&Q) (202117221)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s concerns regarding staff conduct. This Service has also considered the landlord’s handling of the resident’s complaint.
Peabody Trust (202208114)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as …
London & Quadrant Housing Trust (L&Q) (202207948)
Maladministration
Complaint: Managing Relations
The complaint is about:
London & Quadrant Housing Trust (L&Q) (202111758)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202115485)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.
Saffron Housing Trust Limited (202120095)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the landlord’s complaint handling.
Watford Community Housing Trust (202124705)
Maladministration
Complaint: Managing Relations
The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint.
Peabody Trust (201903951)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).
Peabody Trust (202118841)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.
Peabody Trust (202128172)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.
Bromsgrove District Housing Trust Limited (202205923)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of …
London & Quadrant Housing Trust (L&Q) (202206602)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202203299)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202007116)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.
Peabody Trust (202107763)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.
London & Quadrant Housing Trust (L&Q) (202202115)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the resident’s reports that a tree was lifting her garden path, that a window unit had been replaced with the wrong …
London & Quadrant Housing Trust (202104537)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202013732)
Maladministration
Complaint: Financial
The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.
Peabody Trust (202108030)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount of compensation offered by the landlord for the loss of cooking facilities; complaints handling.
London & Quadrant Housing Trust (L&Q) (202127442)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out remedial works. Response to the resident’s request that it buy back his 30% share in the property.
London & Quadrant Housing Trust (L&Q) (202119571)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.
London & Quadrant Housing Trust (L&Q) (202127357)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202201126)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Cheshire Peaks & Plains Housing Trust (202204920)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s right to buy application.
London & Quadrant Housing Trust (L&Q) (202119074)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing due to medical grounds. Complaint handling.
Peabody Trust (202208403)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
London & Quadrant Housing Trust (L&Q) (202128131)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling.
Newlon Housing Trust (202107310)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s response to the resident’s request for an EWS1 form. The landlord’s communication regarding the cladding. The landlord’s complaints handling.
Peabody Trust (202112245)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.
Peabody Trust (202127764)
Reasonable Redress
Complaint: Managing Relations
The complaint is about landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202111468)
Partial Maladministration
Complaint: Financial
The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202111543)
Maladministration
Complaint: Financial
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202128192)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
Raven Housing Trust Limited (202200090)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.
London & Quadrant Housing Trust (L&Q) (202206262)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
London & Quadrant Housing Trust (202013904)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request to be refunded for service charges. The resident’s enquiries about service charges. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202114179)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.
London & Quadrant Housing Trust (202114456)
Maladministration
Complaint: Financial
This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202114537)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; Handling of a leak from above into the bedroom and hall; Response to the resident’s request for compensation for water …
Newlon Housing Trust (202125596)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s repairs reports.
London & Quadrant Housing Trust (L&Q) (202101343)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202123937)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling.
London & Quadrant Housing Trust (202123452)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: The landlord’s handling of the resident’s report of a leak to the bedroom from the shower. The landlord’s complaints handling. …
Peabody Trust (202120260)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.
Peabody Trust (202128179)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.
London & Quadrant Housing Trust (202125842)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of service charges. Estimated service charges for the year 2021 to 2022. The landlord’s handling of the complaint.