Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
Newlon Housing Trust (202215690)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, and the subsequent offer of compensation for this. The associated complaint.
London & Quadrant Housing Trust (202109888)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting in damage to his bedroom ceiling. Handling of the resident’s reports of a flood on his balcony, resulting in damage …
Peabody Trust (202201602)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling.
London & Quadrant Housing Trust (202119188)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, and the resulting damage caused. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202208849)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s reports of a leak that affected the communal garden. Handling of the associated complaint.
Weaver Vale Housing Trust Limited (202105585)
Partial Maladministration
Complaint: Information and data management
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Response to the resident’s request for a replacement kitchen and bathroom; Response to various other repairs, including a defective gulley; Complaint handling; Record keeping.
London & Quadrant Housing Trust (202205075)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property.
Peabody Trust (202109625)
Maladministration
Complaint: ASB/Abuse/Nuisance
Trafford Housing Trust Limited (202123374)
No Maladministration
Complaint: Estate Management
The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home.
London & Quadrant Housing Trust (202209429)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for their fence to be repaired.
London & Quadrant Housing Trust (202203488)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of a job to replace the resident’s blind. This Service has also made a separate finding regarding the landlord’s handling of the complaint.
Peabody Trust (202203065)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.
Peabody Trust (202208073)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of the resident’s complaint.
Central and Cecil Housing Trust (202121654)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. Complaint handling.
London & Quadrant Housing Trust (202120419)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission.
London & Quadrant Housing Trust (202204225)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202108899)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. mice issues in the property. a kitchen upgrade.
Trafford Housing Trust Limited (202113590)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.
London & Quadrant Housing Trust (202208063)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
Newlon Housing Trust (202013332)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Raven Housing Trust Limited (201914079)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The Extracare Charitable Trust (202205621)
No Maladministration
Complaint: Financial
The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for compensation.
Southway Housing Trust (Manchester) Limited (202124649)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint.
The Papworth Trust (202014014)
Partial Maladministration
Complaint: Estate Management
The complaint is about the resident’s reports of: The level and increase of rent and service charges. Concerns about the sinking fund. The standard of cleaning and maintenance of the communal areas, including the bins stores and decision to remove …
London & Quadrant Housing Trust (202207296)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response regarding the resident’s concerns about the conduct of contractors on site. Response to the resident’s personal items being damaged by paint. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202127773)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s handling of: A leak affecting the resident’s property and subsequent related repairs. The resident’s associated complaint.
Peabody Trust (202115463)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment to prevent legionella disease. Communication about the fire alarm system. The service charge for the works to the fire alarm system. …
Raven Housing Trust Limited (202127488)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of reports about the resident’s overhanging shrubbery and the shared back-garden fence. The associated complaint handling including the level of communication.
Peabody Trust (202205611)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.
London & Quadrant Housing Trust (202207775)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of repairs at the resident’s property.
London & Quadrant Housing Trust (202118374)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
Peabody Trust (202102479)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An insect infestation. A leak and lack of access to kitchen facilities. Other repairs. The landlord’s response to reports of a …
London & Quadrant Housing Trust (202126700)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
London & Quadrant Housing Trust (202107191)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
Peabody Trust (202113293)
Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.
London & Quadrant Housing Trust (202007591)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.
London & Quadrant Housing Trust (202009492)
Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.
Newlon Housing Trust (202205679)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into.
Peabody Trust (201910758)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar panel connected to this. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202114643)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. Repair to a leak in the resident’s property. This service has also considered the landlord’s complaint handling.
Peabody Trust (202117911)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
London & Quadrant Housing Trust (202114451)
Reasonable Redress
Complaint: Financial
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
Peabody Trust (202119308)
Outside Jurisdiction
Complaint: Estate Management
This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.
London & Quadrant Housing Trust (202123437)
Maladministration
Complaint: Managing Relations
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
Trafford Housing Trust Limited (202202308)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
Victory Housing Trust (202205475)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an offer of a property.
London & Quadrant Housing Trust (202107410)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.
Newlon Housing Trust (202113337)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202200817)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s water bill rebate.
London & Quadrant Housing Trust (202200575)
No Maladministration
Complaint: Financial
The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.