Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,868 of 16,227 decisions matching "trust"
London & Quadrant Housing Trust (202206325)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Bromsgrove District Housing Trust Limited (202126525)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.
London & Quadrant Housing Trust (202012626)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202103815)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlords handling of void works and condition of the property. This service has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202104577)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling.
London & Quadrant Housing Trust (202015494)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
London & Quadrant Housing Trust (202125466)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
London & Quadrant Housing Trust (202120367)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
Peabody Trust (202119360)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
London & Quadrant Housing Trust (202105979)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges and a request for a refund.
London & Quadrant Housing Trust (202016578)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling.
Peabody Trust (202112807)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property to the resident. The associated formal complaint into these matters.
Trafford Housing Trust Limited (202100386)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried …
Bournville Village Trust (202125427)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.
Peabody Trust (202009028)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for the financial year 2018/19. The proportion of the service charges paid by the resident and the level of the landlord’s …
Newlon Housing Trust (202123300)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s report of pests in her home.
London & Quadrant Housing Trust (201702669)
Partial Maladministration
Complaint: Estate Management
The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response to the complaint about the management of the building. The landlord’s response to the questions about the service charges. The …
Peabody Trust (202016218)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of a gas safety check at the resident’s property. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (201915332)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.
London & Quadrant Housing Trust (202103674)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling of various reported repairs to the property’s plumbing and heating systems; handling of the resident’s concerns around anti-social behaviour (ASB); …
London & Quadrant Housing Trust (202114580)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s reports about overgrown trees. The landlord’s complaints handling.
London & Quadrant Housing Trust (202124952)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
Peabody Trust (202106252)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property.
London & Quadrant Housing Trust (202118898)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: Repairs to the front and back doors of the property. The associated formal complaint into the matter.
London & Quadrant Housing Trust (202122952)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
Newlon Housing Trust (202014809)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Trafford Housing Trust Limited (202125041)
Partial Maladministration
Complaint: Financial
The complaint is about:
Hornsey Housing Trust Limited (202014795)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
London & Quadrant Housing Trust (202121043)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202109081)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak in February 2021. Handling of the resident’s reports of a repair to the boiler in October 2020. Handling of the …
Peabody Trust (202006194)
Partial Maladministration
Complaint: Information and data management
The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage to the conservatory roof related to this in 2016, and a subsequent claim for compensation. A leak from the conservatory …
Peabody Trust (202111521)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s handling of the installation of a trellis on the resident’s fence. The landlord’s complaint handling.
London & Quadrant Housing Trust (202109210)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.
Peabody Trust (202107901)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.
Southway Housing Trust (Manchester) Limited (202108884)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation has also considered: The landlord’s record keeping.
Complaint: Old Property Condition migrated-2025
The complaint is about:
London & Quadrant Housing Trust (202105951)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.
London & Quadrant Housing Trust (202013213)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property.
London & Quadrant Housing Trust (202014712)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.
London & Quadrant Housing Trust (202123742)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about his front door.
Newlon Housing Trust (202003308)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports of inadequate heating and insulation at the property. The landlord’s handling of the resident’s report of damp at the property. …
Newlon Housing Trust (202008945)
No Maladministration
Complaint: Information and data management
This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the contractor’s staff the redress awarded by the landlord the related complaint
Peabody Trust 2018 (202006277)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
London & Quadrant Housing Trust (202008433)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southway Housing Trust (Manchester) Limited (202105716)
Partial Maladministration
Complaint: Financial
The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response to the resident’s reports of damp and mould in her property. The landlord's response to the resident’s request for dehumidifiers. …
Trafford Housing Trust Limited (202106917)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her neighbour’s property. Concerns over noise transference between properties. Transfer application.
Newlon Housing Trust (202006502)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
Newlon Housing Trust (202125203)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
London & Quadrant Housing Trust (202100735)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the level of compensation the landlord offered for the failures in its handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202008929)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s decision not to install double glazed windows at the property. The associated complaints handing.