Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
A2Dominion Housing Group Limited (202106413)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202121164)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling.
Orbit Group Limited (202122354)
Severe Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .
Orbit Group Limited (202125373)
Maladministration
Complaint: Financial
The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the floor that affected the ability to sell the property.
Platform Housing Group Limited (202124325)
Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. Reports of blocked guttering. The landlord’s handling of: Reports of damp and mould in the property and the communal area. …
Settle Group (202223458)
Maladministration
Complaint: Managing Relations
The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to the rear patio door. damp and mould. The resident has also complained about the landlord's handling of the complaint and …
Southern Housing Group Limited (202224867)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.
Places for People Group Limited (202220651)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in relation to his decant.
The Riverside Group Limited (202208731)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about how the landlord handled repairs to the resident’s toilet.
Places for People Group Limited (202306033)
Maladministration
Complaint: Financial
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
Thirteen Housing Group Limited (202216797)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
Bromford Housing Group Limited (202128099)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including damp and mould, a leaking sink and garden maintenance. The resident’s request for wardrobes and a garden shed. The associated …
Southern Housing Group Limited (202224516)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
One Housing Group Limited (202126330)
Partial Maladministration
Complaint: Estate Management
The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s response to the resident’s request to use the sinking fund to pay for remedial works to a car park pump …
The Riverside Group Limited (202214157)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.
Paradigm Housing Group Limited (202205948)
Reasonable Redress
Complaint: Estate Management
The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.
Bromford Housing Group Limited (202213839)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property.
Platform Housing Group Limited (202208346)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording …
A2Dominion Housing Group Limited (202209837)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.
Longhurst Group Limited (202209756)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.
Places for People Group Limited (202206249)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Settle Group (202207221)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: handling of repairs following the resident moving into a mutual exchange property; response to the resident’s concerns of alterations made to the outhouse by the previous tenant; handling of drainage and groundworks; communication with …
Aster Group Limited (202104588)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.
Home Group Limited (202203099)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the sale process of the resident’s property. The resident’s claim that the landlord’s handling of the sale process resulted her suffering a financial loss. The landlord’s handling of the resident’s complaint.
Aster Group Limited (202204915)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also considered the landlord’s complaint handling.
Equity Housing Group Limited (202015743)
Partial Maladministration
Complaint: Financial
The complaint is around: The landlord’s communication around service charges. The landlord’s proposed increase to service charges and levels of those charges. The landlord’s management of the resident’s complaint.
Orbit Group Limited (202204426)
Severe Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.
Southern Housing Group Limited (202218710)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
GreenSquare Group Limited (202210565)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.
Abri Group Limited (202218106)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of reports that the resident was unable to use her parking space.
One Housing Group Limited (202218055)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his …
Platform Housing Group Limited (202218151)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: request for permission to carry out a major adaptation to his home; associated complaint.
A2Dominion Housing Group Limited (202107807)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage caused. Request for a service charge refund due to lack of service. Request for compensation relating to boiler damage/new boiler. …
Abri Group Limited (202120406)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s reports of discrimination in its handling of racial harassment. The landlord’s response to the resident’s request for CCTV to be …
Acis Group Limited (202119678)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start of the tenancy. handling of repairs to the resident’s property. handling of roof repairs to the resident’s property. complaints handling.
Aster Group Limited (202115659)
Partial Maladministration
Complaint: Estate Management
The complaint is regarding the landlord’s response to concerns raised regarding: Grounds maintenance and the maintenance of communal areas. Electricity charges relating to bollard lights.
GreenSquareAccord Limited (202006337)
Maladministration
Complaint: Financial
REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]
One Housing Group Limited (202213037)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the sales process for the resident’s property.
A2Dominion Housing Group Limited (202207064)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that damp and mould issues had impacted on the health of her household. Reports of silverfish in the property, as a …
Gentoo Group Limited (202122445)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing a lease for the solar panels resulted in the resident suffering a financial loss. Issuing a lease for the solar …
One Housing Group (202014551)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint relates to: The landlord’s handling of reports of a pest infestation.
The Housing Plus Group Limited (202215056)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s staircasing application.
Abri Group Limited (202127784)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about parking at her sheltered scheme.
Longhurst Group Limited (202121961)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of heating and hot water and damage to a carpet in 2021.
Platform Housing Group Limited (202124990)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The landlord’s handling of the resident’s reports of noise, harassment and antisocial behaviour by neighbours; The landlord’s handling of reports that the resident was engaging in antisocial behaviour; The conduct of the landlord’s staff; The landlord’s …
Grand Union Housing Group Limited (202120857)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.
Gentoo Group Limited (202218794)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of its regeneration scheme.
Paradigm Housing Group Limited (202116807)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about:
Southern Housing Group Limited (202117950)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.
The Riverside Group Limited (202223877)
Partial Maladministration
Complaint: Financial
The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of a staff member during the repairs process.