Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Wythenshawe Community Housing Group Limited (202210636)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s housing application.
Home Group Limited (202221234)
Maladministration
Complaint: Managing Relations
The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint.
Southern Housing Group Limited (202123627)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling.
Thirteen Housing Group Limited (202216348)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of the resident’s kitchen repairs.
Gentoo Group Limited (202218195)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint.
Southern Housing Group Limited (202107312)
Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a priority move to alternative housing. Related complaint.
Southern Housing Group Limited (202120117)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s: Request for a copy of an EWS1, External Wall System fire review certificate. Request to provide evidence of fire safety. Complaint.
A2Dominion Housing Group Limited (202126302)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202216864)
Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling.
Aster Group Limited (202214054)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould in the property. The landlord’s response to the resident’s request for a management move.
Bromford Housing Group Limited (202210356)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to the garden path, and; response to requests it make reasonable adjustments when arranging repairs appointments. The Ombudsman has decided to …
Anchor Hanover Group (202210054)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the resident’s reports of traffic noise from outside the property. Response to the resident’s request for a priority transfer to a …
The Riverside Group Limited (202214546)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree.
Thirteen Housing Group Limited (202204655)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
A2Dominion Housing Group Limited (202210846)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.
The Riverside Group Of Companies Ltd (202200076)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s handling of the complaint.
Abri Group Limited (202214884)
Mediation
Complaint: Moving/Buying/Selling Home
The complaint is about the resident’s tenancy type following a mutual exchange.
Home Group Limited (202126025)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the representative’s concerns regarding the sales process of his late mother’s property.
The Riverside Group Limited (202220692)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of this resulting in mould.
A2Dominion Housing Group Limited (202123456)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.
Anchor Hanover Group (202110135)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident about a sinking fund service charge increase.
Longhurst Group Limited (202103507)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
Orbit Group Limited (202215754)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also considered the landlords complaint handling.
Places for People Group Limited (202123879)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about: how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change the age restrictions on the scheme.
Platform Housing Group Limited (202213692)
No Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.
Southern Housing Group Limited (202103763)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. Replacement fire door at the resident’s property. Repair of floor tiles in the resident’s bathroom. This Service has also considered …
Southern Housing Group Limited (202119541)
Severe Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated complaint.
Southern Housing Group Limited (202127930)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room walls and ceiling following a flood from the flat above in October 2021. Drainage issues to the rear of his …
Places for People Group Limited (202216070)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202011791)
Partial Maladministration
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by rats. Complaints. The investigation has also considered the landlord’s information management in respect of this complaint.
Bromford Housing Group Limited (202125691)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on his health and …
Platform Housing Group Limited (202214775)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the resident’s reports of ongoing damp and mould.
Southern Housing Group Limited (202116592)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint handling approaches.
Southern Housing Group Limited (202217424)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s complaint.
One Housing Group (202214682)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s request for adaptations to the doors in communal areas of her building. the associated complaint.
Orbit Group Limited (202203454)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident's concerns relating to: parking issues and information relating to parking, and; parking fines.
Platform Housing Group Limited (202121416)
Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s reports about damp in the resident’s garage The landlord’s response to the resident’s reports about hedge cutting and the associated service charge. The landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202117523)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling and communication in relation to fire safety works and the provision of EWS1. The landlord’s handling of the resident’s concerns about building security. The landlord’s response to the resident’s queries about subletting. The …
Orbit Group Limited (202119712)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s management and handling of: reports of a pigeon infestation. fly tipping on the estate. the standard of cleaning and maintenance on the estate. the resident’s complaints.
Home Group Limited (202128240)
Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202128240 Home Group Limited 25 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southern Housing Group Limited (202126007)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair to window. The complaint handling.
Southern Housing Group Limited (202204941)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB), including noise nuisance. The associated complaint.
The Riverside Group Limited (202206996)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about the administration of the service charge. The Ombudsman has also considered the landlord’s associated complaint handling.
The Riverside Group Limited (202219380)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s requests for upgrades to her property.
Home Group Limited (202204375)
Partial Maladministration
Complaint: Estate Management
This complaint is about the managing agent’s response to: Damage caused by a pigeon infestation. Reports of inconsiderate use of the communal car park. Reports of insufficient cleaning of the communal bin area. Requests for a refund of service charges. …
Southern Housing Group Limited (202015888)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of a rodent infestation. The landlord’s complaint handling.
The Riverside Group Limited (202117955)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s handling of repairs to the communal electric car park gates. The level of the service charge raised by the landlord in respect of the electric car park gate repair. The landlord’s handling of the …
A2Dominion Housing Group Limited (201905450)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal damage. Complaints handling.
Bromford Housing Group Limited (202123811)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her new-build property. The associated complaint.
A2Dominion Housing Group Limited (202121214)
Maladministration
Complaint: Financial
The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.