Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Platform Housing Group Limited (202125707)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s request for sound proofing. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202211133)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement.
Platform Housing Group Limited (202125368)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.
Southern Housing Group Limited (202221158)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling.
Home Group Limited (202111072)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build house. The Ombudsman has also decided to consider the landlord’s complaint handling as part of this complaint. Although this was …
Platform Housing Group Limited (202117482)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s defect repair reports.
Platform Housing Group Limited (202204569)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property advertised in error. The associated complaint.
Southern Housing Group Limited (202126214)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.
Bromford Housing Group Limited (202110482)
Partial Maladministration
Complaint: Financial
The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages and loss caused by a contractor following the fire; The landlord’s investigations and actions following the fire; The landlord’s management …
Home Group Limited (202205972)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint.
Southern Housing Group Limited (202116184)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint.
Southern Housing Group Limited (202116632)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from the communal drains. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Thirteen Housing Group Limited (202213991)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.
Longhurst Group Limited (202118895)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy .
The Riverside Group Limited (202121237)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due to the condition of his bathroom floor. The landlord’s record keeping.
Abri Group Limited (202204958)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Anchor Hanover Group (202107365)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated complaint.
Anchor Hanover Group (202119309)
Maladministration
Complaint: ASB/Abuse/Nuisance
The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Bromford Housing Group Limited (202200247)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front and rear doors to the property. Reported repairs. Complaint handling.
Longhurst Group Limited (202116910)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.
Longhurst Group Limited (202123260)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a spider infestation at …
Longhurst Group Limited (202215002)
Maladministration
Complaint: Estate Management
The complaint is about the landlord's handling of repairs to the lighting in the communal car park.
Places for People Group Limited (202117853)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the property.
Southern Housing Group Limited (202017061)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the associated complaint handling.
Southern Housing Group Limited (202118678)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom repairs; reports of damp and mould; associated complaint.
Southern Housing Group Limited (202207489)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record keeping. Complaint handling.
Your Housing Group Limited (202121482)
Reasonable Redress
Complaint: Financial
The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.
A2Dominion Housing Group Limited (202210765)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint.
Abri Group Limited (202117957)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.
Longhurst Group Limited (202214060)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused.
Anchor Hanover Group (202119769)
Partial Maladministration
Complaint: Managing Relations
The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the property’s bathroom. The installation of the walk-in shower.
Orbit Group Limited (202012937)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.
Places for People Group Limited (202010595)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The resident has also complained that her neighbour was re-housed despite being a perpetrator of ASB. The Ombudsman has …
A2Dominion Housing Group Limited (202124470)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202107780)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.
Black Country Housing Group Limited (202111364)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related complaint.
Southern Housing Group Limited (202114779)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Southern Housing Group Limited (202200360)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.
Home Group Limited (202202164)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of water ingress into the resident’s property.
Home Group Limited (202211370)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement.
One Housing Group Limited (202006035)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating to the resident's rent account and portal access. The associated complaint.
Paradigm Housing Group Limited (202211712)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance.
Southern Housing Group Limited (202014681)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. The resident’s concerns about the method of costing and reasonableness of costs of cyclical redecorating works. The resident’s complaint.
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her home; associated complaint.
Flagship Housing Group Limited (202123819)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s handling of a leak in the bathroom. The landlord’s complaint handling. The resident’s request for compensation for damaged items.
Home Group Limited (202123612)
Maladministration
Complaint: Managing Relations
This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The landlord’s offer of compensation. This report has also considered the landlord’s record keeping.
Places for People Group Limited (202014269)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202122733)
Partial Maladministration
Complaint: Estate Management
This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a refund of this element of his service charge, and; the associated complaint handling.
Southern Housing Group Limited (202220225)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of plastering works in the resident’s property.