Housing Ombudsman Decisions

The complaint is about:

The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works required to the garden of the property. The resident’s request for works to the fencing.

The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing in the building.

The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints.

The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a replacement fence. Handling of the resident’s Deposit Builder Scheme application. Handling of works within the property – specifically the removal …

The complaint is about the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints handling has also been investigated.

The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior to purchase. The landlord's handling of the resident’s reports of defects to his property. The landlord’s handling of the resident’s …

The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet at the property. Complete plasterwork on the ceiling above her stairs.

The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living room and hallway. Provide temporary accommodation and storage whilst it carries out the subfloor replacement works, and; The associated formal …

The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level of compensation offered. the resident’s report of poor customer service.

The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from the landlord for her son’s damaged bike and garden turf.

The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct of workmen. The resident’s formal complaint.

The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered the associated complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the parking arrangements, missing bins, lack of communal gardening, and cleaning services. Request for a boundary to her block of …

The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within their own property boundary and not within the external communal areas. The landlord’s complaint handling has also been investigated.

The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling of the installation of a gas meter. The landlord’s complaint handling.

The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the landlord’s response to the resident’s complaint about this.