Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
London Borough of Enfield (202212869)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the property at the start of the tenancy. The landlord’s response to the resident’s concerns about the condition of communal areas …
Haringey London Borough Council (202213700)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.
Rochdale Boroughwide Housing Limited (202221351)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman has also considered the landlord’s complaint handling .
Gosport Borough Council (202204534)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also considered the landlord’s complaint handling and record keeping.
Haringey London Borough Council (202119831)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s:
Haringey London Borough Council (202217469)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint.
London Borough of Brent (202118180)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the landlord’s complaint handling.
Haringey London Borough Council (202208301)
Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.
London Borough of Newham (202124872)
Maladministration
Complaint: Managing Relations
The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.
North Warwickshire Borough Council (202123962)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.
London Borough of Newham (202206717)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.
London Borough of Barnet (202109585)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and anti-social behaviour (ASB) against her neighbour and the neighbour’s counter allegations made against her. The resident’s request for permanent rehousing. Complaint handling.
Basildon Borough Council (202115032)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How the landlord managed the resident’s associated complaint.
Basildon Borough Council (202115819)
No Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.
London Borough of Barnet (202122014)
Maladministration
Complaint: Information and data management
The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.
London Borough of Newham (202105739)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court case concerning rent arrears. The resident’s complaint.
Royal Borough Of Greenwich (202221169)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. Repairs to the resident’s fencing. The associated complaint.
Great Yarmouth Borough Council (202201561)
Maladministration
Complaint: Information and data management
The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.
London Borough of Ealing (202127721)
Partial Maladministration
Complaint: Managing Relations
This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the time of the resident’s mutual exchange. The landlord’s response to the resident’s repair requests, including the electrics, window restrictors, a …
London Borough of Newham (202112331)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated complaint.
London Borough of Newham (202112842)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Responsibility for the maintenance of a drain. Moving of a boundary fence. The associated complaint.
London Borough of Ealing (202121301)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, the bedroom windows and the bathroom ceiling. The landlord’s handling of the related communications and complaint.
Stevenage Borough Council (202205029)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of: reports of subsidence at the leaseholder’s property, and; the associated complaint handling.
Dudley Metropolitan Borough Council (202121691)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s concerns regarding: The condition of the property when it was let to her. The offer of a temporary decant while works were being carried out. The personal items that were …
London Borough of Redbridge (202212305)
Maladministration
Complaint: Managing Relations
The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.
Royal Borough of Kensington and Chelsea (202009512)
No Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s handling of refurbishment work at the resident’s property.
Waverley Borough Council (202220267)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord responded to the resident’s reports of: Leaks into the wet room of his property. Damp and mould in the property’s wet room and hallway.
Sandwell Metropolitan Borough Council (202100012)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary of their gardens; the landlord’s installation of a fence panel between the two gardens.
Colchester Borough Council (202127271)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos.
Ipswich Borough Council (202105577)
Partial Maladministration
Complaint: Managing Relations
The landlord’s response to reports of damp and mould within the resident’s property. The landlord’s response to the resident’s request to be rehoused on medical grounds. The Ombudsman has also looked at the handling of the associated complaint.
London Borough of Croydon (202201712)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The resident’s request for a designated disabled parking bay. The landlord’s response to the resident’s reports of ASB and noise disturbance …
Haringey London Borough Council (202122735)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
London Borough of Hillingdon (202222294)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.
Wigan Metropolitan Borough Council (202217029)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint.
London Borough of Ealing (202210861)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.
London Borough of Hackney (202200920)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.
London Borough of Redbridge (202210856)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.
Solihull Metropolitan Borough Council (202010123)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s handling of the installation of a new central heating system; The landlord’s handling of asbestos found in the property; Injury …
Charnwood Borough Council (202109899)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.
London Borough of Hackney (202206746)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow of waste in June 2020. The landlord’s handling of external repairs to a hole outside the property. The landlord’s handling …
Swindon Borough Council (202113605)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
Rochdale Boroughwide Housing Limited (202221843)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
Charnwood Borough Council (202120834)
Severe Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered.
Royal Borough Of Greenwich (202203567)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling.
Broxtowe Borough Council (202222398)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint.
London Borough of Newham (202210355)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
Royal Borough Of Greenwich (202124038)
Maladministration
Complaint: Estate Management
This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of the resident’s reporting of maintenance and repairs to the communal areas. This report has also considered the complaints handling.
Royal Borough of Kensington and Chelsea (202121904)
Partial Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s: Rehousing request; Reports of repairs required at the property; Request to be decanted while the repairs were carried out.
Haringey London Borough Council (202114994)
No Maladministration
Complaint: Financial
The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including maintenance and whether an alternative supply should be provided); the resident’s queries about the service charges for the water tanks; …
Haringey London Borough Council (202217471)
Severe Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof.