Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.

The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s …

The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.

This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.

This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for compensation for personal items removed while clearing the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.

REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed.

The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.

This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.

The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.

REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the building. The landlord’s handling of the resident’s reports of damage and water ingress into the property. This …

The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling.

The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The Ombudsman has also assessed the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.