Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
Royal Borough of Kensington and Chelsea (202110067)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s concerns regarding the standard of caretaking. The landlord’s response to the resident’s report of a missed repair appointment and concerns raised about lighting repair works. The landlord’s handling of the …
Welwyn Hatfield Borough Council (202107327)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start of her tenancy. The landlord’s response to the resident’s reports of damp and mould throughout the property and its handling …
London Borough of Hounslow (202206213)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs to the ventilation system in the resident’s bathroom. Response to the resident’s request to be reimbursed for renovation works to her bathroom that she completed independently. Response to the resident’s concerns …
Royal Borough Of Greenwich (202121873)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards in the property, and a subsequent draught and cold.
London Borough of Ealing (202014662)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the impact of the neighbours smoking.
London Borough of Croydon (202117164)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint handling.
Haringey London Borough Council (202127394)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.
Haringey London Borough Council (202205995)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
Sandwell Metropolitan Borough Council (202204475)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.
London Borough of Ealing (202004589)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey London Borough Council (202202708)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
Haringey London Borough Council (202210235)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
Dudley Metropolitan Borough Council (202125324)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint.
Royal Borough of Kensington and Chelsea (202200791)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's temporary decant. The resident’s complaint, including his claim for compensation.
Sandwell Metropolitan Borough Council (201913046)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence had been removed.
Haringey London Borough Council (202112771)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and lack of sufficient ventilation. priority for transfer based on overcrowding and an undersized bedroom.
Rochdale Boroughwide Housing Limited (202121470)
No Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.
Rochdale Boroughwide Housing Limited (202205227)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.
Castle Point Borough Council (202203862)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.
Basildon Borough Council (202112531)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.
Barnsley Metropolitan Borough Council (202126833)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.
Rochdale Boroughwide Housing Limited (202113713)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property.
Rochdale Boroughwide Housing Limited (202207288)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks from the property above. Complaint handling.
Tamworth Borough Council (202128565)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
Rochdale Boroughwide Housing Limited (202208649)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in relation to repairs to the front door . handling of the associated complaint.
Rochdale Boroughwide Housing Limited (202122922)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including staff behaviour related to this.
Rochdale Boroughwide Housing Limited (202207014)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report that her fence had collapsed.
London Borough of Hackney (202114761)
Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Royal Borough of Kensington and Chelsea (202115157)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request for a management transfer.
London Borough of Redbridge (202106556)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff.
London Borough of Redbridge (202207531)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.
Sandwell Metropolitan Borough Council (202107285)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
Tamworth Borough Council (202207084)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.
Ipswich Borough Council (202118420)
No Maladministration
Complaint: Moving/Buying/Selling Home
The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.
London Borough of Ealing (202120125)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to various repairs raised by the resident.
London Borough of Hackney (202106968)
Maladministration
Complaint: Financial
The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and …
London Borough of Barking and Dagenham (202005383)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
Waverley Borough Council (202205045)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.
London Borough of Croydon (202016200)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
Royal Borough of Kensington and Chelsea (202115830)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of repairs to the Emergency Control Valve (ECV) on the resident’s gas meter. The landlord’s communication and the level of support …
Redditch Borough Council (202102751)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
London Borough of Ealing (202113706)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.
Brentwood Borough Council (202013898)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.
Haringey London Borough Council (202202745)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
London Borough of Hackney (202114496)
No Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property.
Haringey London Borough Council (202116739)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.
Hinckley and Bosworth Borough Council (202109753)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.
Rochdale Boroughwide Housing Limited (202205649)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the resident’s personal belongings.
Brentwood Borough Council (202203645)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.
Royal Borough of Kensington and Chelsea (202204847)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.