Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
Haringey London Borough Council (202119223)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her request to replace the dividing link fence with a wooden fence; complaints handling.
London Borough of Barnet (202106502)
Maladministration
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.
Slough Borough Council (202111254)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal …
London Borough of Hounslow (202128145)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.
Crawley Borough Council (202201938)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.
Haringey London Borough Council (202201601)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
Royal Borough Of Greenwich (202123777)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Dacorum Borough Council (202121576)
Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. The associated complaint.
Royal Borough of Kensington and Chelsea (202010924)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage to personal items. The resident has also complained about: the handling of her request for a transfer on medical grounds. …
London Borough of Hackney (202102823)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.
Chesterfield Borough Council (202005710)
Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Ealing (202103780)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. The landlord’s response to the resident’s reports of a faulty boiler. The landlord’s response to the resident’s reports of overflowing …
Rochdale Boroughwide Housing Limited (202201992)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request for compensation.
London Borough of Hackney (202111008)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
Basildon Borough Council (202203138)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the associated complaint.
Crawley Borough Council (202200784)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. The associated complaint.
Basildon Borough Council (202125438)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.
London Borough of Hounslow (202201697)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.
London Borough of Hackney (202128440)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.
London Borough of Hackney (202201032)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.
Royal Borough of Kensington and Chelsea (202121850)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the landlord’s handling of:
Royal Borough Of Greenwich (202200574)
Partial Maladministration
Complaint: Estate Management
The complaint is about:
Colchester Borough Council (202119755)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.
London Borough of Hackney (201715166)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of repairs and his complaint.
Wokingham Borough Council (202108469)
No Maladministration
Complaint: Managing Relations
The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.
Nuneaton and Bedworth Borough Council (202104867)
Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.
Waverley Borough Council (202119471)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance at the end of her tenancy.
Eastbourne Borough Council (202112042)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to the resident’s reports of damp and mould. The landlord’s handling of the installation of a kitchen extractor fan. The landlord’s …
Basildon Borough Council (202107854)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a rat infestation. The Ombudsman has also considered the landlord’s complaint handling.
Dudley Metropolitan Borough Council (202005287)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a boundary dispute with a neighbour.
Royal Borough of Kensington and Chelsea (202120109)
No Maladministration
Complaint: Financial
The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.
Dartford Borough Council (202108863)
No Maladministration
Complaint: Financial
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
Haringey London Borough Council (202128345)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
London Borough of Croydon (202109511)
Maladministration
Complaint: Old Property Condition categories
The complaint is about the standard and quality of work carried out at the property, including to the bathroom and kitchen.
Charnwood Borough Council (202111440)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling of works to the resident’s floorboards. The landlord’s handling of repairs to the ceiling …
Chesterfield Borough Council (202109856)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
London Borough of Brent (202112043)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the proposed installation of a gate and CCTV. The landlord’s handling of reports of noise, smoke, and odours from neighbouring commercial …
London Borough of Hounslow (202118241)
Maladministration
Complaint: Estate Management
The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.
Royal Borough of Kensington and Chelsea (202113652)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.
Broxtowe Borough Council (202111303)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Slough Borough Council (202111823)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal doors, the resident’s reports of fly tipping and to the resident’s concerns regarding communal cleaning. The resident’s request for information …
Tamworth Borough Council (202119843)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.
Barnsley Metropolitan Borough Council (202015889)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
Royal Borough of Kensington and Chelsea (202124640)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works.
Reading Borough Council (202108870)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of adaptations to the property.
Ashford Borough Council (202112658)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.
London Borough of Hackney (202107142)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.
Ashford Borough Council (202123303)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
Brentwood Borough Council (202122844)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.
Slough Borough Council (202103054)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. The replacement of loft insulation affected by rat droppings and urine. The replacement of a drain due to age. Repairs …