Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,955 of 16,227 decisions matching "borough"
London Borough of Hillingdon (202102461)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report that a communal patio area needed to be cleaned; the resident’s report of a faulty communal front entrance door intercom; …
Royal Borough Of Greenwich (202105403)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: the landlord’s response to the resident’s reports of anti-social behaviour (ASB). the landlord’s response to the resident’s reports of paying for services not provided by the landlord. The landlord’s complaint handling.
Runnymede Borough Council (202102366)
No Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Royal Borough Of Greenwich (202012334)
Maladministration
Complaint: Managing Relations
This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while handling repairs to a gate controlling access to the rear of the property; the landlord’s handling of the resident’s subsequent …
Nuneaton and Bedworth Borough Council (202114352)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.
Rochdale Boroughwide Housing Limited (202114274)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.
Dudley Metropolitan Borough Council (202118269)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.
London Borough of Redbridge (202116033)
Outside Jurisdiction
Complaint: Managing Relations
The complaint concerns:
Rochdale Boroughwide Housing Limited (202104684)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of water damage in the resident’s property.
Royal Borough of Kensington and Chelsea (202112145)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a flood at his property.
Royal Borough of Kensington and Chelsea (202118063)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift.
London Borough of Hillingdon (202109796)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.
Nuneaton and Bedworth Borough Council (202011526)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage following a refurbishment project; The landlord’s response to the resident’s concerns about being charged for services that were not received …
Runnymede Borough Council (202107057)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.
Swindon Borough Council (202108577)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.
Rochdale Boroughwide Housing Limited (202017219)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about the condition of the property.
Royal Borough of Kensington and Chelsea (202012978)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The resident’s assertion that he sustained physical injuries as a result of the removal of facilities. The landlord's handling of the resident's repairs. The conduct of the landlord's operatives.
Rochdale Boroughwide Housing Limited (202107363)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.
Royal Borough of Kensington and Chelsea (202105213)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.
Gosport Borough Council (202017234)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
London Borough of Hounslow (202007782)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s response to the resident’s compensation request.
Bournemouth Borough Council (202017558)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.
Great Yarmouth Borough Council (202103099)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.
Broxtowe Borough Council (202017004)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of flooding to his property.
Crawley Borough Council (202103813)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.
Taunton Deane Borough Council (202014914)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.
Charnwood Borough Council (202014424)
No Maladministration
Complaint: Financial
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for …
Dudley Metropolitan Borough Council (202008452)
Partial Maladministration
Complaint: Financial
This complaint is about:
Basildon Borough Council (202108992)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
Rochdale Boroughwide Housing Limited (202113620)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB).
Doncaster Metropolitan Borough Council (202010560)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
London Borough of Redbridge (202109202)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the property: The resident’s complaint.
Sandwell Metropolitan Borough Council (202011133)
Partial Maladministration
Complaint: Managing Relations
This complaint is about:
Wokingham Borough Council (202102033)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Dudley Metropolitan Borough Council (202102362)
Outside Jurisdiction
Complaint: Moving/Buying/Selling Home
The complaint is about the local authority’s decision not to grant the resident the right to buy.
Brentwood Borough Council (202016001)
Partial Maladministration
Complaint: Managing Relations
REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Royal Borough of Kensington and Chelsea (202015321)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. The associated complaint.
Dudley Metropolitan Borough Council (202015427)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about:
London Borough of Hillingdon (202012171)
Partial Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports about:
London Borough of Hillingdon (202109303)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation.
London Borough of Redbridge (202115867)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint concerns the resident’s reports of antisocial behaviour.
Darlington Borough Council (202014803)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint about staff conduct.
Sandwell Metropolitan Borough Council (202107784)
No Maladministration
Complaint: Local Authority / ALMO or TMO
REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Royal Borough of Kensington and Chelsea (202106991)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled repairs to the heating and hot water system of the property.
Royal Borough of Kensington and Chelsea (202006364)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202107921)
Reasonable Redress
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.
Welwyn Hatfield Borough Council (202003333)
Maladministration
Complaint: Managing Relations
The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202106370)
No Maladministration
Complaint: Old Property Condition migrated-2025
REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Brentwood Borough Council (202106344)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident relating to rent arears in relation to her request for rehousing. The landlord’s allocation of the resident’s banding for rehousing.
Gateshead Metropolitan Borough Council (202012425)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: - The resident’s report of a flood in her bathroom. The resident’s reports of consequential damage to the bathroom and kitchen. The resident’s complaint.