Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,959 of 16,227 decisions
Network Homes Limited (202103435)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s concerns with her flooring.
Onward Homes Limited (202011993)
Maladministration
Complaint: Managing Relations
The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202012131)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: Repairs to the communal entrance door and intercom . Lack of communal smoke alarms. Rodent issues. The Ombudsman has also considered the landlord’s complaint handling.
Aspire Housing Limited (202017181)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of damp and mould.
Aspire Housing Limited (202101155)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related complaint.
Bromford Housing Association Limited (202013537)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202013537 Bromford Housing Association Limited 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Catalyst Housing Limited (202013380)
Partial Maladministration
Complaint: Financial
The complaint is regarding: The landlord’s handling of the resident’s reports of defects, including the level of compensation offered. The landlord’s proposal to offset a compensation award against the resident’s service charge/rent account. This Service has also considered how the …
Citizen Housing (202101670)
Partial Maladministration
Complaint: Managing Relations
The complaint was about the landlord’s: Response to the resident’s reports of damp at the property and request for repairs. Handling of her complaint.
Hackney Council (202102440)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. The landlord’s response to the presence of asbestos in her property. The landlord’s response to the resident’s request for a …
Homes Plus Limited (202116484)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of pests in her loft.
Hyde Housing Association Limited (202004402)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould and damage to a balcony door. Replacement of damaged items. Pest infestation.
Lambeth Council (202115655)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s water bill.
Leeds City Council (202111771)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.
London & Quadrant Housing Trust (202112708)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.
Midland Heart Limited (202006097)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.
Newham Council (202014692)
No Maladministration
Complaint: ASB/Abuse/Nuisance
REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Peabody Trust (202013016)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust (202014635)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
Platform Housing Group Limited (202114386)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.
Rochdale Boroughwide Housing Limited (202104684)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of water damage in the resident’s property.
Royal Borough of Kensington and Chelsea (202112145)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a flood at his property.
Royal Borough of Kensington and Chelsea (202118063)
No Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift.
Sage Housing Limited (201914513)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of the resident’s formal complaint about the above matter. decision to apply to court to seek possession of the property.
Shepherds Bush Housing Association Limited (202100875)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response …
Somerset West and Taunton Council (202109103)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.
Southampton City Council (201915276)
No Maladministration
Complaint: Local Authority / ALMO or TMO
The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.
Torus62 Limited (202017501)
Maladministration
Complaint: Estate Management
The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.
Wandle Housing Association Limited (202110380)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a leak into the resident’s property.
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of a repair to a leak into the kitchen.
Clarion Housing Association Limited (202103104)
Outside Jurisdiction
Complaint: Estate Management
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
Places for People Homes Limited (202111255)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.
Aster Group Limited (202108508)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.
Clarion Housing Association Limited (202102695)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.
Clarion Housing Association Limited (202110164)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.
Gentoo Group Limited (202101116)
Partial Maladministration
Complaint: Financial
The complaint is regarding the landlord’s: Handling of the resident’s repairs reports. Response to the resident’s concerns over the price of her energy bills.
London Borough of Hillingdon (202109796)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.
London & Quadrant Housing Trust (202017368)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.
Moat Homes Limited (202108392)
No Maladministration
Complaint: Financial
The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.
Thrive Homes Limited (202110185)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home.
Torus62 Limited (202013222)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord’s handling of a boundary dispute. The landlord's response to the resident’s reports of parking issues. The landlord’s handling of ASB reports.
Vivid Housing Limited (202007902)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.
Anchor Hanover Group (202002338)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to repair reports to the: Kitchen and cooker hood. Doorbell. The landlord’s handling of reports of staff conduct. The Ombudsman has also considered the landlord’s handling of the complaint.
Birmingham City Council (202103998)
Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.
Clarion Housing Association Limited (202106169)
Maladministration
Complaint: Managing Relations
The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.
Home Group Limited (202100663)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident.
Midland Heart Limited (202011008)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area of the property. Response to the resident’s reports of problems with the ground maintenance service provided in return for the …
One Vision Housing Limited (202015165)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs neighbour having pets in their property, violating the tenancy agreement. The resident’s upstairs neighbour damaging …
Peabody Trust (201908122)
Outside Jurisdiction
Complaint: Estate Management
The complaint is about information provided to the resident regarding parking restrictions in the local area.
Complaint: Old Property Condition migrated-2025
The complaint is about:
Southern Housing Group Limited (202118131)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when he moved in. The landlord’s handling of outstanding repairs. The landlord’s complaints handling.