Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,188 of 16,227 decisions matching "group"
Livv Housing Group (202125700)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled the associated repairs.
Settle Group (202122039)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
A2Dominion Housing Group Limited (202126092)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s handling of the associated complaint.
A2Dominion Housing Group Limited (202120037)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot water. the landlord’s handling of the resident’s complaint.
Anchor Hanover Group (202124720)
No Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling.
A2Dominion Housing Group Limited (202110737)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.
Aster Group Limited (202112898)
Maladministration
Complaint: Estate Management
The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.
The Riverside Group Limited (202109918)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.
Livv Housing Group (202002814)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
The Riverside Group Limited (202110871)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s attempts to access the resident’s property to carry out an inspection. The landlord’s handling of the complaint.
A2Dominion Housing Group Limited (202101814)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.
Orbit Group Limited (202200204)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the grounds of his estate under the terms of his lease. The landlord’s handling of the resident’s reports of communal repairs …
Thirteen Housing Group Limited (202126558)
No Maladministration
Complaint: Moving/Buying/Selling Home
This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).
East Midlands Housing Group Limited (202116488)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.
The Riverside Group Limited (202113445)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for the replacement of a chain-link fence in the property.
A2Dominion Housing Group Limited (202111942)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
Aster Group Limited (202128583)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.
Southern Housing Group Limited (202200250)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including the level of compensation it awarded)
One Housing Group Limited (202110606)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
Southern Housing Group Limited (202107232)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; its buy back of the resident’s property; the related complaint.
The Riverside Group Limited (202000460)
No Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA …
A2Dominion Housing Group Limited (202007813)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in the bathroom. the related complaint
One Housing Group Limited (202109886)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
Platform Housing Group Limited (202120865)
Maladministration
Complaint: Estate Management
The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.
Places for People Group Limited (202127848)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm
Southern Housing Group Limited (202114639)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.
Southern Housing Group Limited (202115817)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has also been investigated.
Livv Housing Group (202105660)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
Southern Housing Group Limited (202000544)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation.
Thirteen Housing Group Limited (202105749)
No Maladministration
Complaint: Financial
The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, …
Gentoo Group Limited (202100778)
No Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.
Muir Group Housing Association Limited (202127673)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the gas safety check at the resident’s property.
A2Dominion Housing Group Limited (202123950)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.
Livv Housing Group (202125462)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
Home Group Limited (202006072)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.
Livv Housing Group (202113384)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request to cover the property’s garden with flagstones; complaint handling.
Home Group Limited (202116828)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom.
The Riverside Group Limited (202123850)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.
Home Group Limited (202111326)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
One Housing Group Limited (202126059)
Mediation
Complaint: Financial
The complaint concerns the landlord’s calculation of the resident’s rent increase.
Southern Housing Group Limited (202108023)
Partial Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby door, windows and the lift. Delays responding and its level of care and service.
Longhurst Group Limited (202111150)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.
One Housing Group Limited (202108365)
Partial Maladministration
Complaint: Managing Relations
The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / buzzer, a leak through the skylight window, a faulty shower, and the heating system. The landlord’s Covid-19 ‘No Visitor’ policy …
Paradigm Housing Group Limited (202016626)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports of a collapsed ceiling. The landlord’s handling of repairs at the property. The resident’s management transfer.
Audley Group Ltd (202110878)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s dog. The associated complaint handling.
Abri Group Limited (202121616)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Grand Union Housing Group Limited (202108321)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
Walsall Housing Group Limited (202111671)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
Livv Housing Group (202113520)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen.
The Riverside Group Limited (202100881)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.