Housing Ombudsman Decisions

The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof.

This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs required to the roof at the property. Complaints handling.

The complaint is about the landlord’s response to the resident’s reports regarding its contractor’s attendance at his property. The complaint is also about the landlord’s complaints handling, in particular its response times.

REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns raised by the resident about estate services.

The complaint is about the landlord’s handling of the sale of the resident’s property and her subsequent complaints.

The resident complained about the landlord’s handling of her: Transfer request. Associated complaint.

The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.