Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,959 of 16,227 decisions
Clarion Housing Association Limited (202115884)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has also been investigated.
Hammersmith and Fulham Council (202113955)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s handling of the resident’s concerns about soundproofing. The landlord’s handling of the resident’s request for a garden screen.
Kingston upon Hull City Council (202108897)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos.
London & Quadrant Housing Trust (202118374)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202107757)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on upcoming costs. The landlord’s handling of the resident’s request to deal directly with the freeholder/managing agent. Its handling of the …
Sanctuary Housing Association (202205924)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.
The Guinness Partnership Limited (202123686)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the property was let. The associated formal complaint into this matter.
Waverley Borough Council (202205045)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.
A2Dominion Housing Group Limited (202016099)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint.
Catalyst Housing Limited (202110773)
Partial Maladministration
Complaint: Financial
This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The landlord’s complaint handling.
Honeycomb Group Limited (202112508)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her windows; her kitchen units; garden maintenance; her boiler; request for assistance with her mobility issues; reports about discrimination.
Incommunities Limited (202208132)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes.
Jigsaw Homes Tameside (202108371)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s response to asbestos being identified at the resident’s property.
Leeds City Council (202111464)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
London Borough of Croydon (202016200)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
North Northamptonshire Council (202201798)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front garden. The Ombudsman has also considered the landlord’s complaint handling.
Southampton City Council (202000348)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to be re-housed.
Aspire Housing Limited (202017563)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated complaint.
Cotman Housing Association Limited (202016991)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s application to be rehoused.
One Manchester Limited (202205834)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
Southern Housing Group Limited (202122289)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request for compensation for damaged belongings, and; the formal complaint.
Clarion Housing Association Limited (202102182)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.
East Riding of Yorkshire Council (202115738)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for an extension.
LiveWest Homes Limited (202203429)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202206302)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling.
The Guinness Partnership Limited (202101974)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.
Hyde Housing Association Limited (202204116)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden.
Peabody Trust (202102479)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint concerns: The landlord’s response to reports of repairs needed relating to: A Blockage to the toilet system. An insect infestation. A leak and lack of access to kitchen facilities. Other repairs. The landlord’s response to reports of a …
Royal Borough of Kensington and Chelsea (202115830)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of repairs to the Emergency Control Valve (ECV) on the resident’s gas meter. The landlord’s communication and the level of support …
Westminster City Council (202111805)
Outside Jurisdiction
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to repairs to a leasehold property.
Catalyst Housing Limited (202113998)
Maladministration
Complaint: Information and data management
The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. Record keeping.
Clarion Housing Association Limited (202108787)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.
Notting Hill Genesis (202205545)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in his service charge; the landlord’s communication in relation to the rent and service charge.
Paragon Asra Housing Limited (202110414)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
Bristol City Council (202111004)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint.
Complaint: Old Property Condition migrated-2025
The complaint is regarding the landlord’s handling of repairs to the resident’s shower.
Epping Forest District Council (202206787)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.
London & Quadrant Housing Trust (202126700)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
Longhurst Group Limited (202208049)
No Maladministration
Complaint: Estate Management
The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.
Metropolitan Thames Valley Housing (202119152)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water.
Mount Green Housing Association Limited (202201610)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
One Housing Group Limited (202205441)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.
Sedgemoor District Council (202206650)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property.
Unity Housing Association Limited (202206322)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
Catalyst Housing Limited (202103564)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.
Nottingham City Homes Registered Provider Limited (202123935)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her request for insulation.
Nottingham Community Housing Association Limited (202121658)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.
Notting Hill Genesis (202122043)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.
Redditch Borough Council (202102751)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
Waltham Forest Council (202201036)
No Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s handling of the associated complaint.