Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,959 of 16,227 decisions
Clarion Housing Association Limited (202121057)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for soundproofing in the property. Reports of inadequate heating in the property. Associated complaint.
Haringey London Borough Council (202116739)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.
Hinckley and Bosworth Borough Council (202109753)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.
Network Homes Limited (202120408)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the parking area. The landlord’s complaints handling has also been investigated.
Rochdale Boroughwide Housing Limited (202205649)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the resident’s personal belongings.
Wandsworth Council (202114577)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance. The landlord’s handling of counter allegations made against the resident. The landlord’s handling of the resident’s request to be transferred.
A2Dominion Housing Group Limited (202101199)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property.
Brentwood Borough Council (202203645)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.
LiveWest Homes Limited (202106206)
No Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request for a transfer to a suitable property. The landlord’s handling of the associated complaint.
Network Homes Limited (202206378)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.
Notting Hill Genesis (202114098)
Outside Jurisdiction
Complaint: Financial
REPORT COMPLAINT 202114098 Notting Hill Genesis 27 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Sanctuary Housing Association (202123312)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). The landlord’s handling of the associated complaint.
Southampton City Council (202100164)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request to be moved to a new property. Complaints handling.
Southwark Council (202119848)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.
Onward Group Limited (202203912)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Southern Housing Group Limited (202008842)
Partial Maladministration
Complaint: Occupancy Rights
The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the radiators in the property. The landlord’s response to the representative’s request to be added as either a joint tenant or, …
Southwark Council (202206071)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered …
London & Quadrant Housing Trust (202114451)
Reasonable Redress
Complaint: Financial
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
Metropolitan Thames Valley Housing (202206836)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s request for a replacement front door; complaints handling.
Norwich City Council (202115493)
Maladministration
Complaint: Managing Relations
The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.
One Housing Group Limited (202115970)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs.
Peabody Trust (202119308)
Outside Jurisdiction
Complaint: Estate Management
This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.
Royal Borough of Kensington and Chelsea (202204847)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
Chisel Limited (202112550)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.
Clarion Housing Association Limited (202114416)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.
Co-op Homes (South) Limited (202012691)
Partial Maladministration
Complaint: Estate Management
The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use of a rooftop garden; The landlord’s handling of reports of bullying; The landlord’s handling of reports of contractors attending to …
Lambeth Council (202116411)
Maladministration
Complaint: Estate Management
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
Southern Housing Group Limited (202114953)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202113684)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. The associated complaint.
Hammersmith and Fulham Council (202204229)
Maladministration
Complaint: Managing Relations
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
3CHA Ltd (202102081)
Partial Maladministration
Complaint: Information and data management
The complaint is regarding: The landlord’s handling of the resident’s eviction. The landlord’s response to the resident’s concerns about staff conduct and the level of support offered. The landlord’s response to the resident’s request for compensation. The landlord’s handling of …
Believe Housing Limited (202123042)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.
Clarion Housing Association Limited (202110906)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.
East Devon District Council (202012631)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, noise nuisance. The resident’s reports of an extensively overgrown garden. The resident’s reports of an issue with a drain at …
Hammersmith and Fulham Council (202202575)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of faulty windows by the resident.
Haringey London Borough Council (202119223)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her request to replace the dividing link fence with a wooden fence; complaints handling.
Hyde Housing Association Limited (202100088)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.
London & Quadrant Housing Trust (202123437)
Maladministration
Complaint: Managing Relations
The complaint concerns: How the landlord handled the resident’s reports of noise nuisance from the communal heating system in the building. The associated formal complaint into this matter.
Metropolitan Thames Valley Housing (202203723)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.
Origin Housing Limited (202013540)
Partial Maladministration
Complaint: Managing Relations
The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a roof leak. The associated complaints handling.
Paragon Asra Housing Limited (202004419)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints handling.
South Derbyshire District Council (202012512)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s decision to issue the resident with a tenancy warning.
The Guinness Partnership Limited (202113202)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s property move.
Trafford Housing Trust Limited (202202308)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.
Inquilab Housing Association Limited (202006150)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.
Sanctuary Housing Association (202012582)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on a temporary basis. Resident’s transfer application. The related complaint.
Sovereign Living Limited (202101792)
Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the property to be rectified. The related complaint.
Thames Valley Housing Association Limited (202114138)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to the resident’s concerns regarding:
Victory Housing Trust (202205475)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an offer of a property.
Wolverhampton City Council (202205867)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling.