Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
Mount Green Housing Association Limited (202201610)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
Unity Housing Association Limited (202206322)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
Nottingham Community Housing Association Limited (202121658)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.
Great Places Housing Association (202203383)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s electric heaters. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202207146)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint.
Broadland Housing Association Limited (202200995)
No Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.
Estuary Housing Association Limited (202201376)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlord’s response to the resident’s concerns regarding the security of the communal bike store following the theft of two bikes. The landlord’s handling of the associated complaint.
Arawak Walton Housing Association Limited (201702731)
Partial Maladministration
Complaint: Estate Management
The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living room and kitchen, draughts from the windows and front door; heating in the property, broken floorboards, and electrics. The landlord's …
Clarion Housing Association Limited (202100551)
Partial Maladministration
Complaint: Managing Relations
This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response to the resident’s concerns about the major works and related consultation process; The landlord’s response to the resident’s reports of …
Clarion Housing Association Limited (202110226)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.
Clarion Housing Association Limited (202113111)
Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange process.
Hyde Housing Association Limited (202106822)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
Nottingham Community Housing Association Limited (202011796)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the bedroom window repairs to the aerial.
Sanctuary Housing Association (202126153)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202102177)
Partial Maladministration
Complaint: Information and data management
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was let to her. The landlord’s handling of the resident’s reports of a mouldy kitchen. The landlord’s handling of the resident’s …
Clarion Housing Association Limited (202121057)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for soundproofing in the property. Reports of inadequate heating in the property. Associated complaint.
Sanctuary Housing Association (202123312)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202114416)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.
Clarion Housing Association Limited (202110906)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.
Hyde Housing Association Limited (202100088)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.
Inquilab Housing Association Limited (202006150)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.
Sanctuary Housing Association (202012582)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on a temporary basis. Resident’s transfer application. The related complaint.
Thames Valley Housing Association Limited (202114138)
Partial Maladministration
Complaint: Estate Management
This complaint is about the landlord’s response to the resident’s concerns regarding:
Habinteg Housing Association Limited (202201806)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202121437)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s complaint handling.
Arcon Housing Association Limited (202121447)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s request for shower repairs.
Hyde Housing Association Limited (202124277)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint.
Inquilab Housing Association Limited (202105939)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling.
Guinness Housing Association Limited (202201210)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling.
Thames Valley Housing Association Limited (202106528)
Partial Maladministration
Complaint: Financial
The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling of the …
Clarion Housing Association Limited (202114359)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.
Guinness Housing Association Limited (202113524)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike.
Clarion Housing Association Limited (202121725)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.
Hyde Housing Association Limited (202128018)
Maladministration
Complaint: Managing Relations
The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Sanctuary Housing Association (202105534)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of the resident's request for repairs to the windows.
Unity Housing Association Limited (202114884)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.
Clarion Housing Association Limited (202102884)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s refusal of a request for a management transfer.
Wandle Housing Association Limited (202125432)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.
Clarion Housing Association Limited (202200310)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request for a bathroom replacement.
Sanctuary Housing Association (202203991)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.
Shepherds Bush Housing Association Limited (202202420)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
Clarion Housing Association Limited (202016189)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to the resident’s report of staff conduct. to the related complaint.
Hyde Housing Association Limited (202012374)
Maladministration
Complaint: Managing Relations
The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and mould, and the running costs of ventilation equipment.
Sanctuary Housing Association (202127336)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom.
Community Gateway Association Limited (202127389)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.
Castles & Coasts Housing Association Limited (202116974)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.
Clarion Housing Association Limited (202102330)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Complaint: Estate Management
The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and his subsequent request for compensation. Complaint handling.
Sovereign Housing Association Limited (202003454)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
Clarion Housing Association Limited (201915325)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s garden and fence.