Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
Islington and Shoreditch Housing Association Limited (202127482)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The landlord’s handling of the resident’s reports of anti-social behaviour.
Sovereign Housing Association Limited (202116095)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.
Wandle Housing Association Limited (202119196)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
West Kent Housing Association (202116558)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.
Orbit Housing Association Limited (201813089)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling.
Hyde Housing Association Limited (202115651)
Maladministration
Complaint: Managing Relations
This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202109325)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.
Thames Valley Housing Association Limited (202126898)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. Repairs to a broken washing machine.
Jewish Community Housing Association Limited (202010619)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of fire extinguishers. The completion of a person-centred fire risk assessment. The request for a copy of a fire risk assessment. …
Sovereign Housing Association Limited (202103368)
No Maladministration
Complaint: Old Property Condition migrated-2025
The resident complains about the landlord’s response to:
Thames Valley Housing Association Limited (202119209)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record keeping.
Hexagon Housing Association Limited (202101317)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.
Hyde Housing Association Limited (202122199)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Sanctuary Housing Association (202121641)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling.
Bromford Housing Association Limited (202112906)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s …
Guinness Housing Association Limited (202124583)
No Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Thames Valley Housing Association Limited (202114238)
Maladministration
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway.
Sovereign Housing Association Limited (202122191)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his former property.
Connect Housing Association Limited (202003899)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Great Places Housing Association (202108239)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns about asbestos.
Hyde Housing Association Limited (202008936)
Partial Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of
Thames Valley Housing Association Limited (202017036)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hyde Housing Association Limited (201909932)
Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour.
Clarion Housing Association Limited (202116449)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.
Hyde Housing Association Limited (202114528)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.
Muir Group Housing Association Limited (202127673)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the gas safety check at the resident’s property.
Clarion Housing Association Limited (202014288)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.
Franklands Village Housing Association Limited (202124840)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.
Sovereign Housing Association Limited (202114767)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202123056)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding …
Wandle Housing Association Limited (202109612)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of:
Clarion Housing Association Limited (202009785)
Maladministration
Complaint: Managing Relations
The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.
Bromford Housing Association Limited (202014045)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs.
Sovereign Housing Association Limited (202011507)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
Spitalfields Housing Association Limited (202008492)
Severe Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.
Wandle Housing Association Limited (202105560)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in her property and her concerns that the doors in her property were not fire-rated. The landlord’s complaint handling.
Clarion Housing Association Limited (202116086)
Partial Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of flooding in the property.
Nottingham Community Housing Association Limited (202125023)
Outside Jurisdiction
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for an unsuccessful re-mortgage.
Shepherds Bush Housing Association Limited (202105908)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns: How the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The associated formal complaint into these matters.
Thames Valley Housing Association Limited (202122517)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202013129)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be re-housed under the management transfer process.
Sanctuary Housing Association (202126459)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord's handling of the resident's reports of no heating.
Sovereign Housing Association Limited (202101470)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of heating system repairs prior to May 2020. Handling of a management move. The Ombudsman has also …
Guinness Housing Association Limited (202121926)
Maladministration
Complaint: Financial
This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint.
Hyde Housing Association Limited (202001828)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.
Wandle Housing Association Limited (202100167)
Partial Maladministration
Complaint: Financial
REPORT COMPLAINT 202100167 Wandle Housing Association Limited 23 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wandle Housing Association Limited (202126910)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs to his bathroom radiator .
Hyde Housing Association Limited (202016737)
Partial Maladministration
Complaint: Financial
This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal …
Sanctuary Housing Association (202122108)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.