Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 3,519 of 16,227 decisions matching "association"
Thames Valley Housing Association Limited (202117869)
Maladministration
Complaint: Managing Relations
The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.
Bromford Housing Association Limited (202120321)
Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.
Penge Churches Housing Association Limited (202008022)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
Wandle Housing Association Limited (202001065)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. The landlord’s response to the resident’s reports of repairs to the heating system from 2017. The landlord’s complaint handling.
Clarion Housing Association Limited (202101301)
Maladministration
Complaint: Managing Relations
The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.
Tuntum Housing Association Limited (202108569)
No Maladministration
Complaint: Financial
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
Wandle Housing Association Limited (202002380)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a new kitchen and bathroom. Complaint handling.
Clarion Housing Association Limited (202119603)
Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.
Clarion Housing Association Limited (202007842)
No Maladministration
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s request for rehousing.
Network Stadium Housing Association Limited (202104184)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a leak in the resident’s roof.
Clarion Housing Association Limited (202107451)
No Maladministration
Complaint: Estate Management
The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for this, and; the formal complaint.
Hexagon Housing Association Limited (201904493)
Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.
Harrow Churches Housing Association (202014585)
No Maladministration
Complaint: Financial
The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 from her bank account without her consent. The landlord’s administration of the resident’s rent account, its decision to issue a …
Sanctuary Housing Association (202117572)
No Maladministration
Complaint: Financial
The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.
Clarion Housing Association Limited (202122853)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.
Thames Valley Housing Association Limited (202112333)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.
West Kent Housing Association (202121456)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s: Installation of gas central heating at the resident’s property. Complaint handling.
Clarion Housing Association Limited (202014737)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
Sovereign Housing Association Limited (202101866)
No Maladministration
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter.
Clarion Housing Association Limited (202008239)
Maladministration
Complaint: Occupancy Rights
The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to a sole tenancy and refund the deposit.
Clarion Housing Association Limited (202011806)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her anti-social behaviour (‘ASB’) reports and counter allegations. The resident’s request to be rehoused.
Clarion Housing Association Limited (202014927)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling.
Guinness Housing Association Limited (202112707)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Sanctuary Housing Association (202112456)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.
Christian Action (Enfield) Housing Association Limited (202106329)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.
Habinteg Housing Association Limited (202113654)
Partial Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling of the resident’s concerns about communal parking. Complaint handling.
Thames Valley Housing Association Limited (202112605)
Reasonable Redress
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling
Clarion Housing Association Limited (202008909)
Outside Jurisdiction
Complaint: Financial
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
Clarion Housing Association Limited (202106696)
Partial Maladministration
Complaint: Managing Relations
This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s report of an unsafe driveway; the resident’s reports of internal repairs needed to the property; the related complaint.
Hyde Housing Association Limited (202104441)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.
Clarion Housing Association Limited (202009100)
No Maladministration
Complaint: ASB/Abuse/Nuisance
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise disturbance the resident’s reports of the lack of maintenance of the neighbour’s garden including dog fouling the related complaint
Sanctuary Housing Association (202120335)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
Sanctuary Housing Association (202121220)
Reasonable Redress
Complaint: Estate Management
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
Clarion Housing Association Limited (202012635)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at his property.
Thames Valley Housing Association Limited (202118911)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its communication around this. The complaint is also about the associated handling of the complaint.
Shepherds Bush Housing Association Limited (202110713)
Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.
Thames Valley Housing Association Limited (202007961)
Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and antisocial behaviour (ASB).
Orbit Housing Association Limited (202103417)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s response to:
Shian Housing Association Limited (202017018)
No Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.
Thames Valley Housing Association Limited (202104887)
Reasonable Redress
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.
Clarion Housing Association Limited (202007394)
Partial Maladministration
Complaint: Managing Relations
The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of damage caused by operatives to flooring whilst relocating an electrical socket. Reports of staff not wearing face masks. The related …
Gateway Housing Association Limited (202117769)
Maladministration
Complaint: Managing Relations
The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.
Hyde Housing Association Limited (201910669)
Partial Maladministration
Complaint: Managing Relations
The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front door. The landlord’s complaint handling has also been considered.
Hyde Housing Association Limited (202105671)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct.
Wandle Housing Association Limited (202113615)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.
Clarion Housing Association Limited (202109782)
Maladministration
Complaint: Estate Management
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
Derwent Housing Association Limited (202110835)
No Maladministration
Complaint: ASB/Abuse/Nuisance
The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
Clarion Housing Association Limited (202114535)
No Maladministration
Complaint: Information and data management
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The …
Cottsway Housing Association Limited (202113909)
No Maladministration
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.